Why is my controller showing offline on the Web UI?

This behavior is normal since the new Ezlo controllers do not currently have a WebUI. The access can be achieved through the VeraMobile app as intended.


We are developing a brand new Web UI for the Ezlo controllers, which should be available in the Beta stage in the summer of 2021.

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The Ezlo Atom doesn’t say Offline. When you attempt to connect it then tells you

“You can use Atom to control your home only with VeraMobile app. Please visit the App Store or Google Play and install it now.”

Not sure why you didn’t either make them both say Offline or to make them both display that message when you click the connect button.

Lots of users have been asking why does it say offline for the Ezlo Plus.

But for the Ezlo Atom it doesn’t say offline.

@cw-kid, Thank you for your feedback.

Atom and PlugHub were never meant to have a web UI, so they just show that on the web UI when you attempt to connect to them from there. Ezlo Plus and Ezlo Secure are meant to eventually get their own web UI, which is why until that happens they will show offline when connecting to your account through the web UI.

Fair enough. I just thought some temporary explanation on the gateway Web page for the Plus / Secure controllers would of stopped some of the confusion.

That’s a great idea, and I have passed it down to the team in charge to see if they can implement that disclaimer on the web UI instead of just an offline status and they informed me it’s being worked on.

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I have been a vera user for the past 8 years (through Vera 2, Vera 3 etc). During that time I have written a number of lua scripts which significantly enhance the experience. However, without a web ui I can’t load all of my lua code. This is a major limitation.

Also, without a web ui the unit is not readily accessible (The IOS app only is accessible duuring a few hours a day). Is there any hope of getting this operable in the near future?


Hello @JackStewart,
There are plans to develop a new WebUI for Ezlo controllers. Right now, the project is in the beta phase. More information can be found here.
In the meantime, you can manage your scripts using the API. Please check this article.
Finally, your controller should be accessible through the VeraMobile app all the time. If you are experiencing any issue with the access, please send us an email at support@ezlo.com.


Can you send me the link?


Hello @JackStewart,
The WebUI can be found at ezlogic.mios.com.
Please note this is a beta version so many functionalities may be missing or not working as expected.

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