Can't login to home.getvera.com

weber24601 · August 22, 2021, 7:31pm

For the last several days I’ve been unable to log into home.getvera.com, and the Vera commands I set up on Google Home stopped working as well.

This seems similar to what happened last June, documented here: Unable to login to my vera account on home.getvera.com

Is it a server issue? Anyone else having the problem?

blacey · August 22, 2021, 8:08pm

It’s been working fine for me during the past several days using both a web browser and the apps. I just checked using a web browser and was able to login fine. Can you see “Controllers”? under the App? That is effectively the same page.

weber24601 · August 22, 2021, 10:23pm

On the android app I can’t get past the login page either.

weber24601 · August 22, 2021, 10:24pm

Also when I do “Forgot Password” it says I don’t have an account anymore

blacey · August 23, 2021, 2:23pm

Are you sure you are using the correct credentials? If so, I recommend that you contact Support at this point to resolve the issue.

rlsmith46 · December 13, 2024, 3:37pm

I’m having the identical problem now

rlsmith46 · December 13, 2024, 3:47pm

I just found this post Servers are down dated Dec.13, 2024

Anders_Malmgren · January 10, 2025, 8:42am

I cant login in to vera and the google home integration does not work

rrhutch · January 11, 2025, 1:06am

I am able to log into Vera now, but the devices are showing offline in Google Home. I have unlinked Vera, relinked it, and brought the devices back in again but they are showing offline.

curiousB · January 11, 2025, 2:43pm

I have had problems with remote access of Vera Plus for a couple days now. What is happening? Locally Vera seems to be running its scheduled tasks but I cannot access it remotely to control devices, modify scenes, or even reboot the machine.

The latest error is below but I have seen other strange errors. Tried two different browsers with same result (Firefox, MS Edge).

This Vera has been stable for years and no config changes in weeks.

Is the web service still down?

Seems to dwell a long time in this checking state before returning error above.

save · January 11, 2025, 3:28pm

Hi

I have 2 customers with the same problem since last thrusday. the remote access doesn´t run (the local access is OK). An d the “service” of Vera Edge is OFF

Could some of Ezlo staff give us explanations about the issue?

snewman80 · January 11, 2025, 4:28pm

I am also not able to log into my vera since yesterday.

Anders_Malmgren · January 11, 2025, 10:24pm

Its up and running again.

Anders_Malmgren · January 12, 2025, 4:04pm

Down again so it doesnt seem stable

JonathanB · January 12, 2025, 4:41pm

Hello,

Thank you for reaching out.

Yes, we are currently experiencing a temporary server outage, which may be affecting your Alexa connection and the status of your controllers service LED. This issue is not region-specific and is impacting multiple areas, including Europe.

Our team is actively working to resolve the issue as soon as possible. For updates, please refer to this thread: Temporary Service Disruption: Vera Servers

We sincerely apologize for the inconvenience and appreciate your patience during this time.