Hello @curiousB
Could you please power cycle your Vera Plus (serial ending in 24)? We’ve moved your controller to a different server to help bring it back online.
Hello @Tim88,
No, because I applied the change 14 minutes ago.
Hello @rrhutch
Could you please power cycle your Vera Plus (serial ending in 14)? We’ve moved your controller to a different server to help bring it back online.
Would this somehow affect other comms to the controller like authenticating/communicating with Netatmo’s servers?
Tried to power cycle Vera Plus (serial ending in 51). Can only operate locally. Edge or Chrome won’t even recognize the controller. Thank you for your help.
Any word when this will be resolved? This is very inconvenient.
Dear Community,
We are pleased to inform you that the technical issue with one of our servers has been resolved. However, we are currently monitoring the controllers as the connection stabilizes, so you may experience some intermittent connectivity during this period.
We appreciate your patience and understanding as we work to ensure full stability. If you have any questions or encounter any issues, please don’t hesitate to reach out.
Thank you for your support and cooperation.
Hi, I have done a reboot. Thanks
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Works like a charm!
Thank you VERY much.
Alexa and Google are both responsive.
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I cant connect to the ver again after login. And google home cant reach the vera either just like before.
Same thing happening to me again, too. Mobile Vera app and browser not working. Vera app hangs and browser (Firefox) reports controller offline.
I am getting device offline message with devices that I have selected to ‘share’ with Google home.
Same exact problem last 3 days. Service light out on Vera Plus, cant connect through Alexa, Android App, or home.getvera.com. Rebooting does nothing. Firmware 1.7.5386 (7.32) Beta 5 I think?. Still waiting on the official, promised release of 7.32 and continued device support, but that is another story. Today is 1/22/2025
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I have three vera hubs, only one is working correctly. Rebooting has not solved the issue. Why have you closed the trouble ticket if the issue is not resolved?
Please advise next action.
Hello,
We understand that some users are experiencing issues with their Vera controllers going offline. This may be related to intermittent connectivity due to our scheduled server maintenance, which began today at 10 AM EST.
The maintenance is part of our efforts to improve the performance and reliability of our services. During this period, some disruptions may occur, and we sincerely apologize for the inconvenience.
For updates, please visit our forum announcement: Vera Servers Scheduled Maintenance Notification - January 22, 2025 .
Thanks for letting us know as I have 3 Vera Plus units at 3 different residences that have been up and down (i.e. Controller up and Controller down) for days. Please let us know when the scheduled maintenance is complete so I can confirm that they remain reliably connected or not and report back accordingly.
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I can’t login either. I tried rebooting my controller and logging in again and I get the Could not load controller list error. Also recently my devices I have given google home access to show offline. This happened in the last day or so.
Same here. Have been getting random ‘device offline’ notifications. I have not been able to sign into Vera through the website for probably weeks now. But I am able to log into the decice via the LAN IP address… but half the menu links redirect me to the website… where I can’t connect to the device from. Oy. This is a Vera Edge with firmware 1.7.5185 (7.31).
I wound up power cycling my Vera Plus and things seem to be ok now.
Still can’t authenticate/authorize my Netatmo but that may be unrelated.
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Dear Community,
We’re pleased to inform you that the scheduled maintenance on our servers has been successfully completed, and all systems should now be functioning as expected.
If you are still experiencing connectivity issues or intermittent performance with your Vera controller, we recommend performing a power cycle to refresh the connection. Here’s how:
- Unplug your controller from its power source.
- Wait for 10–15 seconds.
- Plug it back in and allow the system to reboot fully.
This simple step often resolves connectivity issues.
If you continue to experience issues, please don’t hesitate to contact our Customer Care Team:
Phone: (866) 966-2272
Email: support@ezlo.com
Thank you for your patience and understanding during this maintenance period. We’re here to help ensure you have the best experience possible.
Warm regards,
JonathanB
Ezlo Staff