@Oleh @Ioana @adina.porea
I wanted to create a scene with trigger “at dawn” and “at sunset” without putting any action, the application refused, so I canceled the scene. Yesterday and today at sunset I received a scene notification and an email confirming the execution of this scene which does not exist …
Moreover, I can not access the Apitool.ezlo.com interface, unable to connect to account. What’s going on ?
Hi @Mobilniy, thanks for the feedback.
In the HUBs API the limit for quantity of symbols - 30 symbols.
For names we don’t have any limitations for using/renaming to the same names in HUBs API, hubs are validating just IDs. If you want to have/rename devices with the same names you can do it directly with API request - hub.device.name.set
it would be great to make remote SSH session to check described cases.
Sent a message to your pm, check it please.
Just checked and it works good, can you try one more time.
Created a ticked, android team will check it asap.
no it does not work, I should see the name of the EzloPlus appear but there is nothing. I can’t connect from apitool
EDIT : it’s ok I am connected to Apitool now
Hi @cw-kid , are you connected to a vera or ezlo controller? Does an application kill and restart resolve this issue? Does a logout login resolve this issue? When the devices are missing, please open the app menu, do you see a complete menu or a limited one?
At this moment it is not possible to create a scene without an action. But the scene should not be created. Can you try a logout/login to see if the scene is present?
I’m using Cyrillic names, maybe that’s the problem, sometimes it can cut and add “?” sign instead of last symbol.
Connected to Ezlo Plus.
Yes the devices are then listed again
A complete menu.
I’ve just clarified this with Gabriel @Gabi which is the PM team member that is managing the bug tracking platform. If anyone has detailed issues with logs and behavior/environment description, they can be submitted to the bug tracker and they will be sorted out and redirected internally.
I have reported this same issue of an empty device list after leaving your app idle for some time for many of the releases. It is not new.
Hi @reneboer @cw-kid. This is a new issue linked to a new caching mechanism for devices and scenes. Can you provide more details? Did you lock the device with the app open? Or was the application left in background?
It happens when you put the android device to the side with the app device list in focus, it goes on the screen saver and you then unlock the device again after some time. It is specific to the Ezlo controllers. Vera FW does not give this problem.
captured…is this the one? Close, missing menu items can happen if you leave the device for a longer time. Empty device list is much more frequent.
Ok. So the main difference is the missing menu: it the menu is missing/limited, then it is the disconnection bug, which we invested a lot of time to fix, but still can’t find the source of the problem. @cw-kid has the full menu, which is a new issue, linked to caching.
Both I think for myself.
I have seen the empty device list after the phone was locked and then unlocked.
I have also seen the empty device list when the phone didn’t lock and I was still in the Vera mobile app.
Can you please share your phone model and android version?
Huawei P20 Lite Android 9 Pie
This is second time this has happened, vera app jumps to foreground page refreshes and the ezlo pluse shows offline
then a few seconds later reconnects.
Annoying when in the middle of something else.
Only noticed this recently last two weeks.
I have the same issue. Sometimes even most parts of the menu are suddenly missing. I see this only on the Android app, not on the iOs version.
Normally I don’t use Vera mobile app at all (I like Imperihome much more). But recently I checked my Vera controllers on the Vera mobile android app and I don’t see this issue. So there is really a communication problem between EzloPlus and Vera mobile android app