I was able to try again later that day and have it work. We’re on Day 2 of it working now, so I’m hopeful.
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I found that when you link the account in the Alexa skill, i get a notification that it is linked then get another notification that i need to re-link it again about 30 seconds later.
Try this, it works for me. Link the account using the Alexa skill. as soon as you get the notification that it is linked exit the Alexa app. Do not continue the search for devices, get out right away. All the device that were previously connect will still be connected.
I have had my stay connected for days with no problem. But as soon as you open the Alexa app again you will get the notification that the link is broken.
We just have to leave the Alexa app closed on our phones for now.
This is exactly how I connected and now it has been stable for the last three days.
Unfortunately that has not been the case for me, devices still show unresponsive with a red exclamation point in the Alexa app.
I had to relink it twice in the past few days. There are issues that have to be fixed. Hopefully, they are still working on it.
Hi,
We are aware of the issue and our team is currently working on a fix.
In the meantime, you can continue controlling your devices remotely through the Vera app or the web portal.
We will share updates as soon as more information becomes available.
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Well, my streak ended yesterday. Now it’s back to the notifications that the link has expired, and stuck in the endless circle of enable/works for a few minutes/disabled again. Sometimes I have to search for the device that’s “not responding” in the middle there, sometimes it makes me remove and re-add it. But it looks like things definitely aren’t fully fixed yet.
Same here, once again this isn’t working. It’s quite frustrating to see the lack of timely fixes, and it calls into question using Ezlo/Vera moving forward.
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It’s not just a lack of timely fixes - I understand that some problems take more time.
It’s the total lack of any information from support.
This thread - and my support ticket - have been open for months now. And the best we ever get is variations on the comment above of “We will share updates as soon as more information becomes available.” - except that they never share more information.
And still more silence. 
@maicol.morales @JonathanB what’s the status?
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Surprised the answer isn’t to upgrade to an Ezlo controller?
@Tim88 Do you actually think that’s a solution? Are you thinking this a legacy Vera issue more than an Ezlo issue? Or are you being sarcastic? I couldn’t tell. 
I’ll leave it up to you to decide.
Hello everyone,
Thank you all for your patience while we investigated this issue. It appears that the Alexa integration problem has now been resolved on our side. Could you please try again on your systems and let us know if everything is working as expected? If you still encounter any issues or have any feedback, please share it here so we can look into it further.
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It is working fine on my end. I have a Vera Edge. Thank you for all the information and help.
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I mean this sincerely - what information did they provide you? In this post and another, all I see is long gaps with no communication, followed by variations on the comment above of “We will share updates as soon as more information becomes available.” - except that they never share more information.
Honestly, I expect so much better of my support experiences. A little bit of communication along the way would have gone a long way, instead of us having to beg for any updates, only to get these non-answers over and over again.
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Hello everyone,
We’ve identified and resolved a critical bottleneck in our cloud infrastructure that was impacting the communication pathway with Amazon’s Alexa services. This issue was the root cause of the connectivity problems many of you have been experiencing over the past several weeks.
Our solution: We’ve implemented optimizations to our request handling pipeline, significantly improving both the reliability and performance of the Alexa integration. This fix is now live in production.
Expected outcome: You should experience normal Alexa responsiveness with your Vera devices restored immediately. We’re actively monitoring our infrastructure logs and system performance metrics to ensure sustained stability moving forward.
We genuinely appreciate your patience and understanding while our team worked through the root cause analysis and deployment of this fix. If you notice any anomalies or continued issues, please report them in this thread so we can investigate promptly.
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Thank you. I appreciate you providing this information.
I would just ask that the next time that there is an incident (and hopefully there isn’t one!), the communication is more like this, and a lot more frequent!
So far mine has continued to work since the last re-linking, which was still only about a week ago, but I’m hopeful!
I am unable to link again. Alexa.getvera.com fails to load
was hoping that in this fix that the Device is Unresponsive would have been fixed as well.
Is there any plan to fix this as well?
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