I just received my Vera 3. When i connect it to mains only the power light comes on right away. nothing else happens. i can’t access the Vera from my mac when i connect it directly, tried 192.168.81.1. also tried giving the mac a static IP…
I also received my Vera 3 today. When I connect the power supply to the device, the green power light turns on and nothing else happens. When I connect the WAN port to my home router, the router shows that nothing is connected. When I move the network cable from WAN port to 1,2,3,or4 the router shows that there is a connection.
No WiFi signal from Vera 3.
No apparent way to reset the Vera 3
Basically it is a white box that gets warm on the bottom with one green LED :
Not one of the online help files seemed to apply to the Vera 3. Vera 3 does not have a black reset button!
I have tried multiple combinations of pressing and holding RESET HELP and Z-WAVE buttons with no response with exception to (if you hold Z-Wave button and then connect the power supply, the USB1 light flashes)
Yes i am 100% sure. When i connect power to it, only the lamps up to LAN flashes briefly, the Zwave lamp and USB 1 and 2 never comes on. The power lamp is steady within 1 second.
Yes I’m using the 12 volt 1 amp power supply that came with the device. I have also charged and connected the battery pack, with the same results, constant green LED.
I verified the power supply voltage using a Fluke 87V Multimeter 12.04 VDC when it is not connected.
When when power supply is connected to the Vera 3, the voltage drops to 11.99 VDC and the device draws .229 ADC. (2.75watts) In its current state, the Vera 3 is only using (roughly) 25% of the available power from this power supply.
Quickly double tapping the Reset button seems to do nothing. Is there any other way to reset or reboot this device?
I just tried the telnet process below with no luck. “could not open connection with the host…” I will say that I never saw a red blinking light, just the constant green light.
Connect your computer directly into the LAN1 port on the Vera3 unit
Plug the power adapter in Vera and when the red light starts blinking, press and release the reset button
Put a static IP on your computer (192.168.1.2) and the gateway 192.168.1.1 (subnet mask will always default to 255.255.255.0 - so leave it like that)
Open a command prompt and telnet into the unit: telnet 192.168.1.1 Run these commands:
mtd erase rootfs_data
echo b > /proc/sysrq-trigger
Apparantly this “constant green light” issue is not new.
In one of the links above, an Admin named cj suggested “If you’re more techie you can open the Vera3 unit and connect a serial cable (57600 8N1) to it and watch the boot process”
I bought a 3.3v TTL Serail to usb adapter today so I could try watching the boot process in hyperTerm. Will this void my warranty (is there a warranty?)
Can someone tell me if I am wasting my time and money trying to connect to the vera 3’s serial pins to watch the boot process when I am experiencing the constant green light issue?
I’m being very patient with a product that was DOA. I’m willing to cooperate and help troubleshoot this issue if someone would just drop by and shed some light (hopefully not a green light) on this seemingly common issue.
In one of the links above, an Admin named cj suggested “If you’re more techie you can open the Vera3 unit and connect a serial cable (57600 8N1) to it and watch the boot process”
I bought a 3.3v TTL Serail to usb adapter today so I could try watching the boot process in hyperTerm. Will this void my warranty (is there a warranty?)
[color=blue]This is where I draw the line. Sending mine back. Godspeed Texan.
Apparantly this “constant green light” issue is not new.
In one of the links above, an Admin named cj suggested “If you’re more techie you can open the Vera3 unit and connect a serial cable (57600 8N1) to it and watch the boot process”
I bought a 3.3v TTL Serail to usb adapter today so I could try watching the boot process in hyperTerm. Will this void my warranty (is there a warranty?)
Can someone tell me if I am wasting my time and money trying to connect to the vera 3’s serial pins to watch the boot process when I am experiencing the constant green light issue?
I’m being very patient with a product that was DOA. I’m willing to cooperate and help troubleshoot this issue if someone would just drop by and shed some light (hopefully not a green light) on this seemingly common issue.[/quote]Have you called MCV’s tech support number about for this, or considered getting it replaced from the place you bought it?
I would say if an employee from MCV seems to think its OK for people to open it, then I would go ahead
mtd erase rootfs_data
echo b > /proc/sysrq-trigger
…were not for this unit and it erased everything. Sending unit back for re-flash. Still don’t have an explanation why it went into flashing green/red mode though I understand there’s an update in the works that will prevent this.
[quote=“tommy, post:15, topic:170055”]I was told by tech support the commands…
mtd erase rootfs_data
echo b > /proc/sysrq-trigger
…were not for this unit and it erased everything. Sending unit back for re-flash. Still don’t have an explanation why it went into flashing green/red mode though I understand there’s an update in the works that will prevent this.[/quote]
Please see this post for explanation why the unit went into green / (red/orange) mode.
Can someone tell me what type of encoding is used when connected via serial. I’m connected via 57600 8N1 but I need to know the encoding. here is the boot sequence using ASCII converted to HEX…
Seriously, that looks like a mismatched baud rate, not real data. Serial consoles tend to be ASCII, and I can’t imagine Vera3 is any different. Play with the serial port settings and you should eventually find the one that’s right.
The encoding set in my PuTTY is ISO-8859-1:1998 (Latin-1, West Europe), which is the default one. The baud is either 57600 or 115200 8N1. Try them both.