We have launched new relay servers in New Jersey and currently assigned about 5% of G series controllers in the US to these relays.
Should you encounter any issue - remote access through web or mobile app, voise assistants commands failing or anything else - please make sure to reach out to our customer care team, so they forward the requests to the persons in charge.
@JonathanB - thank you for the clarification. It would be great if you can assign my 3 Vera Plus controllers to the New Jersey servers because all of my controllers are all on the east coast in the US. I’m sure the more proximal servers will offer much better performance than the current servers in Romania and I will be happy to report any issues if not.
Do you guys maintain a url for a text file that contains CIDRs or IP addresses that host the MIOS services (similar to this from Google https://www.gstatic.com/ipranges/goog.txt)? The impetus is that I would like to configure my firewall to limit my Vera controller to the Vera MIOS host IPs and my Ezlo controllers to the Ezlo MIOS host IPs.
If not, can you provide me with the IPs/CIDRs for the servers to which my Vera and Ezlo controllers connect? I realize that they could change so there is risk that my controllers will go offline as a result but hopefully you can point me to a url that contains the dynamic IP address list you deploy and manage.
Seems things to be working fine with the new servers however I am experiencing delayed email notifications. For example, I received several emails at between 11 PM and 2 AM for events that happened in the morning and afternoon prior. I don’t know if this has anything to do with the new servers that my Vera Controller is paired with but I thought I would let you.
Same here. The notification from the “Fritz!Box Call Log” plugin only arrives hours later. It also takes a very long time until I get a connection to the controller despite a local connection:
The local connection issue should not be related to the relay since it tries local first. I am going to recheck the notification queue issue as I saw delays increased again.
I have two Vera systems, a Vera Plus and a Vera Lite. The Vera Lite is using UI5. It still works with the phone app Vera Mobile so I know it is working. But cp.mios.com stopped working on Oct 2 2024. I checked status dot getvera dot com and I see no activity at all for Portal (Legacy – UI5) – Login starting Oct 2. I’ve tried usign firefox, edge and chrome browsers.
When I try to log into my unit I just get the error “not secure” for halsey-fwd1.mios.com/remote and it says in yellow Unable to communicate with your unit. Please be sure the unit is powered and connected to Internet… Again I know it is working through the Vera Mobile app. But i need to use the web access to access some of the important features. I know the unit is old, but I find the UI5 works better than the new systems for my old sensors. Is there a way to reach the web page for UI5?
We will reach out to our DevOps team to check if a migration process has impacted the UI5 servers or if they are no longer supported. We will update you tomorrow with more information.
Jonathan, thank you for looking in to this. I hope UI5 and cp.mios.com will continue to work. I do note that for the last 12 hours https://status.getvera.com/ has been offline.
Thanks
Hello, @JonathanB
I am also interested in the answer !
Having a UI5 verality and I can no longer connect to the dashboard externally via cp.mios.com
This repoints to the server http://fwd8.mios.com/ and I get this error “Unable to communicate with your unit. Please be sure the unit is powered and connected to Internet.” Locally it works well. Ans network test is ok.
thx !
