Hello,
The status.getvera.com website is now back online.
Our DevOps team is currently investigating the issue with the UI5 servers, and we’ll provide an update as soon as possible.
Thank you for your patience and understanding.
2 Likes
Any updates? I have exactly the same issue with my veralite: cannot connect remotely via cp.mios.com. Even click “request technical support” shows {“error”:“Invalid token.”}.
Local connect works. Notifications work as well.
Hello @vicaya
We’ve sent you an email to check your controller and identify the issue. Could you please check your inbox?
We’ll share the solution here once available.
Hello-
Any update on the UI5 cp.mios.com access? I still cannot connect to cp.mios.com, though I can connect through a mobile app. The mobile app however does not support the features of cp.mios.com.
Thanks
Hello-
cp.mios.com is working again for UI5! Thanks!!!
1 Like
Hello @aaa3brand,
Apologies for the delay.
Yes, our DevOps team confirmed this morning that the issue has been resolved. Thank you for confirming.
Have a great day!
cp.mios.com still doesn’t work for me. Local IP connection works. Connect remotely via cp.mios.com still fails with “Unable to communicate with your unit”. Click on “Activate remote assistance” or “Request tech support” on the page still shows {“error”:“Invalid token.”}.
Hello,
Unfortunately, we still don’t have a response or solution from our DevOPS department.
We will keep you updated.