I have 3x BE468CAM605 locks and they had been working flawlessly for 3+ years. With the latest FW (1.7.3231 & 1.7.3232, I have a VP and VE), I am seeing a new issue.
There are three methods to control the lock -
The thumbturn
The touch pad
Vera UI
If I use the thumbturn or Vera UI to either lock or unlock the status in Vera UI is properly updated indicating the new state, either locked or unlocked. However, when I use the touch pad to lock or unlock the status in Vera UI is not updated.
I know for a fact this is a new issue. I use PLEG to lock my doors at 11:00pm each evening. My PLEG algorithm is basically -
IF(door closed AND unlocked) THEN lock
Since upgrading to the latest FW I’ve noticed the doors are not locked when I get up in the morning. After some testing I found that the algorithm is reading that the door is already locked. And, the reason for that is that I previously unlocked the door using the touch pad and the status didn’t get updated properly.
I am having the exact issue on the same lock after the firmware update. Before the update, i have a scene setup where if the lock is locked from using the keypad, the preset will change to away. and when the lock is unlocked by the correct PIN number, the lock will unarm the house. Now the locks doesn’t work that way anymore, instead it only reads the lock/unlock status based on manually locking/unlocking the lock. this is really annoying Vera. please fix
My Schlage lock is operating differently since the firmware upgrade to my Vera Lite yesterday. If a correct pin is entered from outside, the lock unlocks and my script runs to turn off my alarm. If the lock button on the keypad is pressed from outside, the lock locks and my script runs to turn on my alarm. It’s been working correctly like this for years.
Since the firmware upgrade yesterday, the scripts now erroneously trigger if the lock is locked/unlocked using the inside knob.
Change the operation back to the way it was or give us additional means to ignore the state change when the inside lock knob is turned.
Below is what i got from Vera regarding this issue:
Thank you for contacting Vera Customer Care
We are sorry you got this issue, we have been told by our development team that is is known bug we have on this current Version of the firmware 7.0.23 however as we are aware of the situation our development team is already working on it and it should be solve ASAP but we do not have an ETA yet.
Please keep an eye on our social media channels. forum and release notes as once we solve the bug, we will let the customers know over the them
Here’s what I got, take note the link they gave is for the Vera Edge firmware.
Hello,
Thank you for contacting Vera Customer Care!
This issue was already reported to our development team and a fix should be deployed as soon as possible, but until then you would be able to downgrade the unit to the previous version and then restore a backup on it before its upgrade for all the devices to be back.
To downgrade the unit please follow the steps below
connect to Vera?s interface
then go to Settings and select Firmware
and copy paste the Firmware URL for your Vera model in the firmware field and hit ?download?.
Wish I had read this thread before upgrading FW and spending 2 days disconnecting and reconnecting my lock!!!
What is you model? will this FW link work with VeraLite?
[quote=“gleech, post:8, topic:197388”]Here’s what I got, take note the link they gave is for the Vera Edge firmware.
Hello,
Thank you for contacting Vera Customer Care!
This issue was already reported to our development team and a fix should be deployed as soon as possible, but until then you would be able to downgrade the unit to the previous version and then restore a backup on it before its upgrade for all the devices to be back.
To downgrade the unit please follow the steps below
connect to Vera?s interface
then go to Settings and select Firmware
and copy paste the Firmware URL for your Vera model in the firmware field and hit ?download?.
Note sure how to get the proper link for vera lite firmware, I tried substituting the firmware number on my link with the vera lite firmware number but its not working.
[quote=“homeuser, post:9, topic:197388”]Wish I had read this thread before upgrading FW and spending 2 days disconnecting and reconnecting my lock!!!
What is you model? will this FW link work with VeraLite?
[quote=“gleech, post:8, topic:197388”]Here’s what I got, take note the link they gave is for the Vera Edge firmware.
Hello,
Thank you for contacting Vera Customer Care!
This issue was already reported to our development team and a fix should be deployed as soon as possible, but until then you would be able to downgrade the unit to the previous version and then restore a backup on it before its upgrade for all the devices to be back.
To downgrade the unit please follow the steps below
connect to Vera?s interface
then go to Settings and select Firmware
and copy paste the Firmware URL for your Vera model in the firmware field and hit ?download?.
Thanks. I have contacted tech support to see if they can give me a working FW until they get the lock working again. I will post the link for VeraLite if they send it.
I’m not sure if I’m having the same issue or not, but sometime recently my Schlage lock stopped responding to pretty much anything from my VERA UI. If I try to lock or unlock via the Vera UI it doesn’t work at all.
I am having this problem as well, 7 locks. All BE469NX.
I do get correct status when lock takes place from keyboard, but unlock from keyboard still show locked.
Pretty important the locks work properly again…
Chatted with Vera Support, and they gave me a link to downgrade my firmware. So everything is back to how it should be. Give Vera support ring for the firmware downgrade procedure