New issue with Schlage locks

Other Devices & Integrations Door Locks & Sensors
21

Add me to the list of people with Schlege lock pin#'s that won’t trigger scenes anymore. Problem is that I just completed my move from a UI5 VeraLite to a newly-upgraded-FW UI7 Vera Edge, so I have no ‘previous UI7 firmware back-up’ to restore to. Guess I’ll be contacting Vera support.

Just more excitement migrating from UI5 to UI7 from those wacky guys at MCV.

Melsman

22

Well, the previously working interface to Schlage door locks is now broken.

I’d like to suggest this is the time for a quick fix. Apple fixed their open root door problem is a few days.

23

I have installed two out of the three locks I got and it seems that sending a Z-Wave Lock command is sometimes unsuccessful… not that it tells me there’s an issue just that it doesn’t report back whether or not the door is locked. In short testing after installation, it is sometimes locked and sometimes not locked yet it is reporting it is unlocked or it will report back a few minutes later that it is locked if it is.

Also, while on the subject of PIN codes, there’s a screen for that in the lock settings in Vera but where’s the instructions? It shows **** whether or not I click on “Show PINs in the clear”. Also, What’s the “Restrictions” setting for?

Thanks!

24

I see this on the f/w page:

“Note: Firmware DOWNGRADE is not supported with ‘Keep my current settings and configuration’. In order to go back to an older firmware version do a ‘Restore to a factory default state’ and then restore a backup from that specific firmware version.”

Should I instead do a restore from before the f/w upgrade? If so, what date would I chose? I am pretty sure I downloaded the backup file to my laptop before upgrading the f/w as that is my normal practice when new Vera f/w rolls out.

Sent from my SM-G930P using Tapatalk

25

From Vera:

[Quote]Thank you for contacting Vera Home Control support.

Unfortunately, the latest firmware version release has been presenting some issues with the Schlage door locks, due that they are not updating the information correctly within the controller and also are not polling the nodes properly unless a manual command is sent.

We recommend you to downgrade to the previous stable version and keep it until we found a proper solution, in order to solve the situation with these door locks.

Here is the link to the stable firmware version, you can paste it in the firmware tab in the first option available and then click on the download button:

If you could have any other additional questions, please do not hesitate to contact us again.

Regards,

Juan David ▾ Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control[/quote]

They have yet to respond to my questions in the post above so I’m asking here.

Thanks

Sent from my SM-G930P using Tapatalk

26

I went ahead and applied the firmware sent to me in the email and in the post above to my VeraPlus on UI7. All my settings came over but every time I log in I get a f/w update notification which is annoying. Any way to make that go away?

Also, when I send a Lock Command from Vera, I hear the motor inside the lock making noise but the lock does not lock. On sending an Unlock Command from Vera, it does retract the bolt but not quite far enough to allow the door to be opened. Is there some adjustment to make? When locked it always (most of the time) reports back the bolt was not extended all the way too. The lock extends the bolt then extracts it. Not sure how to fix this.

27

[quote=“Sammy2, post:26, topic:197388”]I went ahead and applied the firmware sent to me in the email and in the post above to my VeraPlus on UI7. All my settings came over but every time I log in I get a f/w update notification which is annoying. Any way to make that go away?

Also, when I send a Lock Command from Vera, I hear the motor inside the lock making noise but the lock does not lock. On sending an Unlock Command from Vera, it does retract the bolt but not quite far enough to allow the door to be opened. Is there some adjustment to make? When locked it always (most of the time) reports back the bolt was not extended all the way too. The lock extends the bolt then extracts it. Not sure how to fix this.[/quote]

There is a function on install where it checks all of this and adjusts. I believe you can go into programming to make it do it again. Also make sure the bolt is not dragging in the plate making the lock work hard to throw the bolt. I had to chisel out some wood to clearance the hole behind the plate. If you dont do the setup and let it run it’s program, the bolt throw will be messed up. If the screws are too tight and the lock binds up while moving in the door, it will mess up the routine as well.

manual for mine
https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/P516-872.pdf

Factory reset:

  1. Disconnect the batteries. See Install the
    Batteries.
  2. Press and hold the Schlage Button.
  3. While holding the Schlage Button, reconnect
    the batteries.
  4. Release the Schlage Button.
  5. The inside indicator and green check will blink if
    the Factory Default Reset is successful.
  6. If you are moving the lock to a new door, install the lock on that
    door before continuing.
  7. To check that the lock was reset, press the Schlage Button and
    enter one of the Default User Codes. If the reset was successful, the
    Default User Codes will unlock the deadbolt.
    L The lock must be set up again after the reset is complete (see
    Step 7 Set up the Lock).
    L Z-Wave network settings are maintained through Factory Default
    Reset.

Step 7

  1. Open the door if it is not already open.
  2. Press the Schlage button first to enable the
    backlight.
  3. Enter one of the Default User Codes into the
    lock (see front of instructions).
  4. The lock will perform a setup routine. Wait
    until the bolt stops moving before continuing.
28

[quote=“Priest, post:27, topic:197388”][quote=“Sammy2, post:26, topic:197388”]I went ahead and applied the firmware sent to me in the email and in the post above to my VeraPlus on UI7. All my settings came over but every time I log in I get a f/w update notification which is annoying. Any way to make that go away?

Also, when I send a Lock Command from Vera, I hear the motor inside the lock making noise but the lock does not lock. On sending an Unlock Command from Vera, it does retract the bolt but not quite far enough to allow the door to be opened. Is there some adjustment to make? When locked it always (most of the time) reports back the bolt was not extended all the way too. The lock extends the bolt then extracts it. Not sure how to fix this.[/quote]

There is a function on install where it checks all of this and adjusts. I believe you can go into programming to make it do it again. Also make sure the bolt is not dragging in the plate making the lock work hard to throw the bolt. I had to chisel out some wood to clearance the hole behind the plate. If you dont do the setup and let it run it’s program, the bolt throw will be messed up. If the screws are too tight and the lock binds up while moving in the door, it will mess up the routine as well.

manual for mine
https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/P516-872.pdf

Factory reset:

  1. Disconnect the batteries. See Install the
    Batteries.
  2. Press and hold the Schlage Button.
  3. While holding the Schlage Button, reconnect
    the batteries.
  4. Release the Schlage Button.
  5. The inside indicator and green check will blink if
    the Factory Default Reset is successful.
  6. If you are moving the lock to a new door, install the lock on that
    door before continuing.
  7. To check that the lock was reset, press the Schlage Button and
    enter one of the Default User Codes. If the reset was successful, the
    Default User Codes will unlock the deadbolt.
    L The lock must be set up again after the reset is complete (see
    Step 7 Set up the Lock).
    L Z-Wave network settings are maintained through Factory Default
    Reset.

Step 7

  1. Open the door if it is not already open.
  2. Press the Schlage button first to enable the
    backlight.
  3. Enter one of the Default User Codes into the
    lock (see front of instructions).
  4. The lock will perform a setup routine. Wait
    until the bolt stops moving before continuing.[/quote]

I was just reading all this in the manual but did not see that Z-Wave settings would be maintained after doing a factory reset. This is good as including them again would require dragging the controller around the house with a long ethernet cable, or at least one which is quite a distance from the controller.

I will recheck but there were no clearance issues when moving the bolt with a flat head screwdriver as indicated in the installation manual. I think that I failed to do parts 3 and 4 of step 7 properly, messing up every thing else.

I’ve noticed another weird thing… These locks were never installed under the firmware previous to October and after rolling back the f/w with the link provided to my by Vera they say they are Poly Control Dana Locks even though Schlage is available in Devices > Add New Device > Locks.

29

Hmmm… my front door was installed multiple firmware versions ago and I dont remeber what I installed it as. I later upgraded and am on the firmaware that was new somewhere around April and have not upgraded to the newest…

I then installed the Basement lock while on this firmware. Both of mine just say Door Lock

30

[quote=“Priest, post:29, topic:197388”]Hmmm… my front door was installed multiple firmware versions ago and I dont remeber what I installed it as. I later upgraded and am on the firmaware that was new somewhere around April and have not upgraded to the newest…

I then installed the Basement lock while on this firmware. Both of mine just say Door Lock[/quote]

I notified Vera Support of this and will report back what they say.

31

[quote=“Priest, post:27, topic:197388”]There is a function on install where it checks all of this and adjusts. I believe you can go into programming to make it do it again. Also make sure the bolt is not dragging in the plate making the lock work hard to throw the bolt. I had to chisel out some wood to clearance the hole behind the plate. If you dont do the setup and let it run it’s program, the bolt throw will be messed up. If the screws are too tight and the lock binds up while moving in the door, it will mess up the routine as well.

manual for mine
https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/P516-872.pdf

Factory reset:

  1. Disconnect the batteries. See Install the
    Batteries.
  2. Press and hold the Schlage Button.
  3. While holding the Schlage Button, reconnect
    the batteries.
  4. Release the Schlage Button.
  5. The inside indicator and green check will blink if
    the Factory Default Reset is successful.
  6. If you are moving the lock to a new door, install the lock on that
    door before continuing.
  7. To check that the lock was reset, press the Schlage Button and
    enter one of the Default User Codes. If the reset was successful, the
    Default User Codes will unlock the deadbolt.
    L The lock must be set up again after the reset is complete (see
    Step 7 Set up the Lock).
    L Z-Wave network settings are maintained through Factory Default
    Reset.

Step 7

  1. Open the door if it is not already open.
  2. Press the Schlage button first to enable the
    backlight.
  3. Enter one of the Default User Codes into the
    lock (see front of instructions).
  4. The lock will perform a setup routine. Wait
    until the bolt stops moving before continuing.[/quote]

Factory Reset worked, preserving Z-Wave settings. All is well now with the exception of the wreath hanger on the top of the front door making the strike plate slightly rub the lock bolt. I will need to adjust this slightly to fix but it does lock using the schlage button on the keypad and with the turn knob on the inside.

Thank you for your assistance, @Priest!

32

Not a problem, glad it worked out

33

So, I rolled back to f/w 1.7.3015 to fix the Schlage Lock issue but was annoyed with having to say, “No” to a firmware upgrade every time I logged in. Vera Support said they’d hide this annoyance for me which they thought they did but they did not. I asked again and after not being able to access my Vera for a good portion of the morning when I finally logged back in I find I’m on f/w 1.7.3232 again. Not too pleased about that as now my locks will be a mess again.

Vera, GET IT TOGETHER.

34

Update…

I remain on f/w 3222 but the locks have changed from Door Locks back to Poly Control Danalocks and they actually function as expected reporting status from using the thumb turn and key pad.

Interesting.

35

[quote=“Sammy2, post:34, topic:197388”]Update…

I remain on f/w 3222 but the locks have changed from Door Locks back to Poly Control Danalocks and they actually function as expected reporting status from using the thumb turn and key pad.

Interesting.[/quote]

That is interesting

36

Has anyone tried the new beta upgrade firmware released a few days ago? Has this issue been resolved?

37

Nope but I’m on 3222 and it is working as expected but the locks show as Poly Control Danalocks… Weirdest thing. I’m not upgrading until you do!

38

Hello people,

Looking through development logs I see that the devs have clocked a lot of hours on this matter. Even tho, at first sight, it seems an “easy fix” and we can always “roll back”, it really more than that. Not sure how to say it without pointing fingers but I’ll give it a shot.

Z-Wave as technology had a pretty bumpy start, and although the main idea behind Z-wave is “standardization”, many vendors tend to implement specs differently, instead of adhering to standardization. For the sake of situations like this, when a certain, very common device, has some issues, we usually put a lot of work in simply making vendor specific hacks just to “have it working”. This is not good for stability and we are trying the best we can to encourage standardization and adhere to it. We are closely working with all these vendors for the best integration possible, but things don’t always go as fast as we like.

This being said, there is still some work to do, to have Schlage locks back on track, and we apologize for the situation, and to everyone affected by this. As a temporary solution, you can keep your unit on fw UI7 ▾ Software Update ▾ Version 7.0.22 (1.7.963/1.7.3014/1.7.3015/1.7.3016).

We hope to bring you some good news in Q1 2018, with the next firmware release of 7.0.26

Thanks everyone.

39

Here’s what happened for me…

I was on f/w .3222 with my VeraPlus when I installed the locks. They behaved just as indicated in this thread. CS sent me a link for f/w .3015 which I installed.

After this my Schlage locks showed up as Category “Poly-Control Danalocks” but worked correctly and in the Advanced Tab they are listed as Schlage BE469NX.

Then the prompt to upgrade my firmware got annoying so I asked CS to remove the prompt. When they finished I was back on f/w .3232 but the locks worked even though they were categorized incorrectly.

I checked today and they are under Category “Locks” and I don’t get the prompt to upgrade from f/w .3232 to .3453.

Right now I’m going to stay put but I find this disheartening for something so critical to security as door locks to be such a mess.

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40

“We hope to bring you some good news in Q1 2018, with the next firmware release of 7.0.26”

Ring Doorbells?

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