Frustrated too

Community Playground General Discussions
1

Continuing the discussion from Frustrated beyond belief. EZLO plus:

I thought it best to replace my VeraPlus controller. Thought I could easily migrate to Ezlo, but at the time it was not possible. I thought “well if i have to exclude and re-install everything” I might as well shop for a completely new Z-Wave system. After some research I ended up with EzloPlus anyway.
I got it all done, set up some meshbots, added some new switches during a basement reno and litterally fight with the damb thing daily.
A simple thing like the foyer light going on when I unlock the front door and visa versa, works sparatically at best and sometimes not at all. In fact the device goes missing from my list of devices. It get it excluded and re-added manually using the old vera phone app, it then works for a day then not.
A reboot of the ezlo controller helps sometimes. and a few days later another meshbot stops working. IMHO the whole system is a joke!

2

Hello @nickcbass

We’ve checked your controller, and it’s running an outdated firmware version. We’ve flagged your controller for an update during the next power cycle. Could you please remove the power adapter and plug it back in? You will see the light flashing magenta during a couple of minutes.

We will be attentive to your results and comments.

3

@JonathanB

Thank you for the reply and notice of your firmware update.
It is in progress. Hopefully stability improves. Will let you know.

Nick

1 Like
4

We are 2 days without a glitch. Could this firmware update have done the trick? I’m thinking so because while 2 days does not seem like a lot, things seem much more responsive and all meshbots are working.
Fingers crossed that I will humbly have to appologize for my negativity.

3 Likes
5

we are always here for you @nickcbass !
We are not perfect, we will make mistakes but please know that we are here to rectify them and continually improve your home automation experience!

1 Like
6

It’s been over a week without a hiccup. Let me be the first to appologize for my harsh comments. The system is working and I have confidence you folks can resolve any future issues should they occur.

2 Likes
7

Hello @nickcbass

We completely understand your initial frustration, and we truly appreciate your patience as we worked through those challenges. It’s great to hear that the system has been running smoothly after the firmware update!

Please don’t hesitate to contact us if you encounter any further issues or have any questions in the future. We’re always here to help and ensure your Ezlo setup works seamlessly.

Thanks again for your feedback and for sticking with us!