Ezlo Response Team for better Customer Care

Hi everyone,

In an effort to improve our communication and process escalation with the community members, we’ve created a task force group called Ezlo Response Team.

You may have already noticed the Asset 15 badge. All the Ezlo staff has it.

Ezlo Response Team is a public group and if you need help from someone specific just check the group to see the exact name and tag it in your post with @. If you’re not sure which team member can help you with your inquiry you can even tag the entire Ezlo Response Team group with @Ezlo_Response_Team.


Makes sense. Helps to clarify for users who they are dealing with. Some may get confused between team members and users posting technical advice.


Excellent idea. Always good to see staff getting more involved on the forum.


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