We checked the controller SN 90000457 in our servers and it is reporting to be online. Please let us know if you are able to access the unit through the Vera Mobile App? In case you are unable to see the status of the unit do a power cycle disconnecting the controller from the power source, wait 1 minute and reconnect it. In case you are unable to access the controller after that you can create a support ticket by sending us an email to support@ezlo.com and we can help you address the issue with the controller.
I am also seeing this problem with the spinning wheel on the web GUI. It’s a recent problem that started to happen.
If I open the Vera mobile app at the same time to connect to the Ezlo Plus, it also has a spinning wheel when I tried to go in to devices and it took a long time for the devices to eventually appear. But they did appear.
However back on the web GUI its still got the spinning circle.
If I refresh the Chrome browser (Windows 10) it then loads the web GUI but connects to my Ezlo Atom which it seems to default to.
If I then change the controller and select the Ezlo Plus, it then goes back to the screen with the picture of the two hubs and I have a spinning wheel again and its not connecting.
If I then SSH in to the hub and issue a reboot command.
I then wait and now when I try to load the web GUI for the Ezlo Plus hub its working and loads up.
That is usually the go to workaround when this happens. Many changes are constantly being applied given that the web UI is in beta stage, so, thank you for your understanding.
Is this WebUI Beta by invitation only? I tried going to http://ezlogic.mios.com and logging in, but I just get a message saying “Please enter valid credentials”. The “Forgot password” and “sign up now” links don’t work - they give me a form to fill out, and a button to click once filled out, but clicking the button has no effect on either page, so I’m at a bit of a loss as to how to access the WEB UI. Thanks.
I’m trying to add a Ezlo Plus controller, but it’s not possible. I see the: “What Hub do you want to setup?” and pictures of the plus and the atom. But it’s not possible to click any where. How do I add my plus?
@brenda This situation keeps happening.
I power cycle and it works, I dont use it for a few days and the next time I try to use it it is the same situation again.
Have you @korttoma and @cw-kid by any chance tried deleting site data from the browser before attempting to login again. With all the changes (as little as they may be) going on with ezlogic.mios.com, I usually have to delete site data and permissions from my browser in order to be able to log in again. On Chrome, it’s just a matter of clicking in the address bar where it says the connection is not secure, then site data, and delete both data and permissions for the site, then login again and it usually loads well. I just took this one:
Could you please fix the wrong time displayed in the WEB UI. As posted earlier in this thread, my time shows 3 hours ahead of actual in the WEB UI. Time in the Vera app is correct.