(ZWave) devices disappeared from vera

Community Playground General Discussions
1

Anybody had similar issue(s) when suddenly one day waking up and all zwave devices were gone from UI5?

I’m running a small setup with a few duwi blinds, everspring (and other) plugs with vera as primary controller, homeseer (with aeon labs stick) as secondary controller. Most of automation is scripted in HomeSeer, which still communicated to the zwave devices properly. Other functions automated from Vera magically stopped working: when I looked at UI5, all (zwave) devices were gone. My other (plugin / virtual / ip-cams) devices were still there.

You are running the latest version: 1.5.346 .

Restoring a backup file from the previous day with the option “Restore Dongle Firmware” obviously restored my z-wave network.
Anyone knows if this is common behaviour :slight_smile: ? What or why it would have removed my devices? Should I expect this to happen often?

2

I have the same problem…it happened during my holidays…I was not at home…I am not very happy!!

I am a newbie: how can restore the backup file? where can I find the backup file?

something strange: I am 99% sure that I didn´t enable remote access - but it was enabled when I came back from my holidays…
any idea?

3

[quote=“ihomeautomate, post:1, topic:171153”]Anybody had similar issue(s) when suddenly one day waking up and all zwave devices were gone from UI5?

Should I expect this to happen often?[/quote]

I have had Vera for years (currently running 3 of them in my home) and have never seen this…

4

[quote=“aschwalb, post:3, topic:171153”][quote=“ihomeautomate, post:1, topic:171153”]Anybody had similar issue(s) when suddenly one day waking up and all zwave devices were gone from UI5?

Should I expect this to happen often?[/quote]

I have had Vera for years (currently running 3 of them in my home) and have never seen this…[/quote]

I would expect not to see such a problem for years…

Are you using the same software version like we do?

5

[quote=“juhuu, post:4, topic:171153”][quote=“aschwalb, post:3, topic:171153”][quote=“ihomeautomate, post:1, topic:171153”]Anybody had similar issue(s) when suddenly one day waking up and all zwave devices were gone from UI5?

Should I expect this to happen often?[/quote]

I have had Vera for years (currently running 3 of them in my home) and have never seen this…[/quote]

I would expect not to see such a problem for years…

Are you using the same software version like we do?[/quote]

Yes version 1.5.346 UI5

6

Hopefully your unit is configured to do Automatic Backups. Backup/Restore functionality can be accessed (UI5) via Setup>Backup.

7

thx - I tried a backup with a date where I know that the system worked

nothing changed,…the zwave devices are not working

any idea what I should try?

8

When you did the restore of the backup, did you also check the box that says restore zwave dongle?

  • Garrett
9

[quote=“juhuu, post:7, topic:171153”]thx - I tried a backup with a date where I know that the system worked
nothing changed,…the zwave devices are not working[/quote]

In Setup/backup, restore section: select file and be sure to select checkbox
“Restore Dongle Firmware (takes up to 2 hours and is not recommended)”

Note: it did not take 2 hours on my Vera, but hey if size matters: I have a small zwave network.

Details in docs5: http://docs5.mios.com/doc.php?language=1&manual=1&platform=2&page=advanced_settings_backup

10

I tried to make the backup several times with different version - the checkbos was always set…result: still not working
???

11

a different try:
setup / zwave setting / repair
set the checkbox - Only update Vera routing (overrides other settings)

result:
most of the zwave units are working - but not all