Zigbee Error Management

Other Devices & Integrations General Device Discussions
#1

Is it normal that after re-establishing communication with my Zigbee device, the following error remains?
Even if I use the device control available with an acknowledge from the device, the message “Can’t detect device” stay in place and the message “Success! Transmit was OK” become “Can’t detect device” after about 15 seconds.

Transmit OK
Transmit OK1169×416 29.9 KB

Error again
Error again1131×353 26.5 KB

#2

Hi Raynald, if you try to change the status of your blinds manually and from the app, does it work?

#3

No, I set the “CommFailure”, “CommFailureAlarm” and “CommFailureTime” to zéro (0) and the error message “Can’t detect device” is still there.

#4

Hi Raynald, we have an open support ticket with you, we will need to investigate more on this problem, so we’ll continue providing support through email.

Regards!