Yale touch screen locks

Other Devices & Integrations Door Locks & Sensors
1

Did something happen with Yale Locks? I have two Yale touchscreen locks, been in use for about 2 years, running on Vera Edge.

The lever lock started getting flakey yesterday, responding very erratically to commands, and not responding to settings updates at all. I had to change the auto-lock feature temporarily, which I do not do very often.

After an hour of futzing, I replaced the batteries (they weren’t low), rebooted the Vera Edge, and still lots of problems. Tried unpaired and deleted several times, no joy. Reset lock to factory settings. Would not re-pair.

The other lock is responding weird, took over five minutes to unlock.

Did Vera screw up with a firmware update and break my locks? It looks like 1.7.4 got installed over the summer while I was away, and now is the first time I’ve had to change the settings.

Both locks acting screwy makes me think it is a Vera issue, not a Yale issue. Talked with Yale tech support twice, they point the finger at Vera.

Help, these are important for our business and tenants.

2

Could you try downgrading FW? I know for fact that the latest firmware broke many secure class devices.

3

I have a Yale lock. Let me know if there is anything I can test over here.

4

Hello krementz,

We have contacted you over the email, when you have time, please reply us so we can analyze the issue.

Thank you!

5

Thank you IonutA for reaching out. I have spent about 2 hours on the phone with CS. They still have not figured out what the problem is.

I think the problem may be some unknown problem in the lock’s z-wave circuit board. Still no solution.

6

I remember going theough exactly the same thing. Eventually fixed it by putting in very new and full batteries and hangingbut this was a while ago before this very last firmware update which was unrecoverable. You might want to try the battery replacement but first downgrade.