I have a Yale keypad deadbolt lock on a rental house and occasionally the Vera stops communicating with it. I had a problem this spring and corrected it with a fresh set of batteries. I have been unable to communicate with the lock now for about two weeks. This is the only device on the system, the settings show the battery level at 90%, and I know the lock is functioning with existing codes because I have had someone stop by the house and give it a try today. I am unable to get there in person right now.
When i try to poll the node, I get a message back saying “Cannot send command to node”.
This morning I had someone stop at the house and use a code to get in, and while they were there I was able to successfully get linked into the device, but an hour later it was offline again.
Anyone have an idea what could be causing this issue?
I’ve seen this periodically with our yale lock, though it usually reconnects later. How far away is it from your vera? I found I needed to put a vera just a few feet from the door to get it connecting reliably.
Try remove the batteries and put again after 30 seconds at least…
I have one yale and my touch panel do not lights anymore…I press the numbers where I think that are and the doorlock works, but the touchscreen panel do not appears…
The Vera unit is about 20’ from the door lock. Front corner of the basement to front door of the house. I had the power to the unit cycled and it connected, however briefly, after that so I’m wondering if it could be a battery issue in the Vera? They were changed in March and it would surprise me that a powered unit would draw down batteries that much. The batteries in the Yale lock were showing 90% so I don’t think they are the issue. I was able to program in a new code while I had a connection to it, so I know that when it’s working, it’s working.
I used a manual z-wave route on mine to fix this problem. Both locks are within 20 feet of Vera, but I occasionally had issues. My “manual route” under Advanced is just “0”. So they only communicate directly with Vera… Course if your lock is the only device on the system, I don’t know that there would be an issue. What does your Auto Route field say?
The Yale deadbolt (and any other door lock) is a battery powered device, and as such the Vera will be unable to communicate with it most of the time, as it is asleep. This is normal… With a recent Z-Wave radio in the lock, it should wake of every two or three minutes tell Vera that it is still there, receive any commands that Vera has for it, then go back to sleep.
That being said… I did have several issues with the Radio Modules of several Yale deadbolts earlier this year… Where it would go to sleep and not wake up unless the touchscreen/keypad on the lock was activated. The lock would work correctly, and would notify Vera when unlocked from the lock, but you could not set PIN codes or lock/unlock the unit from Vera… The solution was a replacement radio module. If memory serves, radio module version 9.0 was what I received as a replacement… Yale should provide you with a replacement without issue if your unit is still under warranty.
I suppose the radio module going bad, or being intermittent, sounds like what I am experiencing. I’ve become familiar with the way the unit wakes itself and talks to the Vera (polling I think the call it) and I had set the polling to 6 hours instead of the every few minutes that was the default. I think the constant polling caused the first set of batteries to go dead in the lock in about 3 months.
It does seem that when I am having trouble getting the Yale unit to communicate, if the lock is manually toggled, it comes back on line for a time. I have a renter in the house this week and I seem to be able to connect to it pretty regularly. I’ll see what happens next week when they are gone.
The lock is about 2-1/2 years old so I don’t thing warranty is an option.
The Yale warranty is limited lifetime on mechanical components and finish, and one year for the electronics. So, yes, you are out of warranty for the radio module.
The radio module is available as a replacement part, #AYR200-ZWV-USA(for North America, sorry - can’t find part numbers for other regions) which lists at $125USD.
However, Yale tends to look at each issue on a case by case basis, using replacement parts if possible, and replacement if necessary. so you may be able to get them to cover replacement, especially if you have a unit that has the older, buggy, firmware.
Also, there is a free upgrade kit for the older locks to address security vulnerability issues… This would be something you would want to discuss with them when you speak with support…
If your lock has any issues with interior or exterior finish (such as blemishes or oxidization or pitting), discuss that with support as well… The more issues that a single lock has, the more likely they are to replace the complete unit rather than individual parts.
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