VRCS4 "unable to get any information on node"

Other Devices & Integrations Lighting & Load Control
#1

After including a Leviton VRCS4 the status changes to blue while getting device name.

Then “unable to get any information on node”.

I’ve rest on the scene controller (1&3 until RED LEDs).
Excluded with full power and near unit. Then included.

This is happening to all 5 of the VRCS4 units that previously worked (before setting the network and excluding and including everything). Other Jasco and Evolve devices are working but the Leviton units don’t.

Any advice? Thanks.

#2

Are you moving Vera to a different location after including the Leviton? If so, you will need to let Vera and the Leviton relearn the routing by performing a network heal operation while Vera is in its permanent location.

Network heals are performed automatically each night. To manually perform a network heal:
Click Setup → Z-Wave settings → Repair → Go
Depending on the size(number of nodes) of your Z-Wave network, this operation can take a long time(hours).

#3

Thanks for the suggestion.

The Vera has stayed plugged in within a foot of one of the Leviton scene controllers for 2-3 days. The repair report list the inits at the end showing no stars and a red circle-slash.

We’ve also tried returning the Vera to its normal location and manually running a heal after including the units. Its a problem because the electrical is 100% z-wave with about 25 circuits in a new 2300’ office. Except for two bathroom the walls only have scene controllers. Evolve and Jasco switches and dimmers are consolidated in a closet. To adjust lighting employees must now walk to a closet or use an app.

#4

This doesn’t make sense.

If you are successfully excluding and then successfully including, then I don’t know what’s wrong.

I find this interesting. Perhaps you could do a write up on this project or, better yet, pictures.

#5

I don’t have a good experience with Leviton and Vera, My Vrcs2-mrz suddenly is without local control… was working good and now stop works. this is not the first time, it very difficulty to do work.

#6

I had the same problem recently with a Cooper in-wall scene controller, shortly after upgrading the firmware. I got the same “unable to get any information on node”, and only 3 of the 5 buttons worked correctly. The only thing that worked for me was doing a factory reset and restoring a recent backup. After a couple of hours, everything was back to normal. I have no idea what caused the issue, but it was a very frustrating few days!