Vistacam 1101 help

Hi all.
I have a Vera vistacam 1101 which has been working for years. All of a sudden it has disconnected from my Vera plus. No matter how hard I try to set it up again (it’s been deleted and it’s hard wired) it won’t show up in my devices. I remember it was a absolute pain to originally get it connected.
The power pack that plugs in doesn’t seem to have a green flashing light like it explains on the instructions.
Please help as I’m desperate to get this working.
Thanks again

Hi Gaztommo,

We’re sorry you’re having issues with your system. We’d like to look further into this and offer you a more personalized tech support experience. Would you please open a ticket with us at

Please state your controller’s serial number so that we can perform a quick inspection of your system.

Thank you for response. Brilliant,email sent.