I can access Vera+ via Ethernet IP address and initiate all device commands.
Alexa and Android app cannot connect. Alexa says check internet connect, Android just twirls forever.
Have tried powering off and reset button.
My POP external IP has not changed, but would expect a reset to fix it in that case.
No other services requiring access via WLAN IP address are having problems.
No email that HA controller is down as I normally get if power or WLAN goes out.
This started at 6 pm EST 9 January 25. No network or power issues at that time (watching news on internet).
We are currently experiencing a temporary server outage, which is affecting connectivity through Alexa and the Android app. This is also why your controller is not functioning as expected via these platforms.
Our team is actively working to resolve the issue as quickly as possible. For updates on the situation, please refer to this thread: Temporary Service Disruption: Vera Servers
We apologize for the inconvenience and appreciate your patience while we address this issue.
I was already using Firefox but just tried it again and same behavior. It also hangs up trying to load the weather on the screen before attempting to connect to the controller.
The mobile app appears to be working. Unfortunately, I donāt use it in any of my automation.
That solved the chrome loop error, but I still get the message hang at āChecking controllers statusā. Then proceeds to ācould not load controllerās listā. That is for firefox and chrome.
The final error message is āerror grabbing dataā that occurs during the āchecking connectionā phase. This applies to both of my controllers on my network.
Hi, Iām in the same boat. Service light is out and trying to login (Chrome on Android) gives me same āChecking Controller statusā/āFailed to loadā¦ā messages.
We are pleased to inform you that the technical issue with one of our servers has been resolved. However, we are currently monitoring the controllers as the connection stabilizes, so you may experience some intermittent connectivity during this period.
We appreciate your patience and understanding as we work to ensure full stability. If you have any questions or encounter any issues, please donāt hesitate to reach out.
