[quote=“phoxes, post:4, topic:191211”]I’ve opened a help ticket with them 3 days ago. Not a word back. I’ve tried calling them several times. Keep getting answering service. Left message, no call back.
I’ve tried several times to include and exclude. I had the vera just a few feet away while trying.
The only other device i tried to connect is my schlage keypad door lock. Can’t get it to connect either. Tried reading directions on forum from several users, but no luck.
And what’s with the 20 questions just to post a reply. A single captcha should be sufficient.
Thanks for your help btw.[/quote]
Few more post and those questions will be gone.
i’m sure Vera is overwhelmed with problems from it’s new release and they were never same day res ponders before either. So your support ticket and 3 days is not a shocker to me. I suspect it’s going to take a few updates (which each are usually a month apart) to get this new vera in decent working order.
As far as the door lock you will defiantly need to be within a few feet to add that one due to security exchange and it’s a battery device. If you using the web UI while it’s within a few feet it would be much easier to make sure everything is done and test it before moving it. After its done you should eb able to move it up to 20ft away. Any further without other devices creating a mesh network could cause it to not respond after and loose connection.
The trane not being battery or security should be a little easier to get straighten out. There is an include/exclude button in the settings of the unit. I think it says add to z-wave network. You should be able to add that one within 10 to 15ft easy or more but closer is always safer. That device will act as a repeater in the network if needed unlike the door lock.
using generic z-wave device form the add menu is very common. The list of devices is very short and most devices don’t have special install needs. Some two in one or multi devices need to use their name from the drop down to make sure all sensors get added. For example a 6-1 motion detector may only show up as a motion without the temp, humidity and other if you add it as a generic z-wave device. In the case of your devices generic should be fine especially if that specific device is not listed.
After any botched include or add to the controller you need to exclude first then include. Think of it as resetting the z-wave device before trying to add it to the controller. That goes for any used device. Info is stored on both the z-wave device and the controller, just deleting from controller and trying to add wont work. The device needs to be excluded before it can be reused or added to the same or different controller.
