Same problem here.
I have identified your case. One of our CC agents will reply to your email in the following hour or so.
I’m sorry to hear about your troubles.
[quote=“MtView, post:60, topic:198044”]Killed my new Vera Plus tonight with tonight’s new firmware update. It does not respond to 6 pushes of the reset button within six seconds.
***Update - I called customer care and they were outstanding. Santiago dialed in and restored the firmware from a server. It looks like this will be a problem for all Vera Plus units.
For those who are about to go through it, they need to take control of your computer, Vera needs to be directly connected to your computer by ethernet and you need to connect to your network by wifi. I’m someone who NEVER let any support share my computer, but even if you got a new unit from the store it would likely have the same problem.
Vera customer care (Santiago) was outstanding.[/quote]
Words like this go to our hearts. Thank you for dropping by and confirming our CC team was helpful.
Santiago salutes you!
I can confirm that this issue exists out-of-box on new units. I picked one up from MicroCenter yesterday, and just got off the phone with support to do the remote manual upgrade. A pretty painless experience overall, kudos!
Emailed support yesterday for my dead VeraPlus. Checked when I got home from work today and no response. Not used to needing help with any technology but… I’m down and stumped. I have a second VeraPlus I need to update from the factory firmware before adding to the system. I’m now leaning on my old VeraLite that doesn’t have enough memory for an update. I feel like I’m in the dark ages without Alexa turning on lights at my beck and call. 
Same problem here but I tried to roll it back to the previous fw and I’m still getting really spotty performance from the Plus even after resetting the hub and re-adding about half of my network and reconfiguring about half my scenes.
Very aggravating.
And I probably just self-borked it by hitting the upgrade button while it was throwing memory errors.
Our Customer Care team is a bit over its head this period of time but will try to get to everyone ASAP.
@olftboy - I see that one of the agents replied to you 12 hours ago and asked for a schedule phone call.
Sweet… Just responded. I do appreciate the help!!!
Ionut Sinatavici worked with me for about an hour and was able to update one VeraPlus. The other VeraPlus would not respond to repeated attempts at communication and an email was sent to generate a RMA. After disconnecting the phone call I decided it couldn’t hurt for me to continue attempting to wake the dead unit. Using the tools left on my computer I was able to wake up the controller enough to load an intermediate firmware and then the current firmware.
Ionut Sinatavici’s help was INVALUABLE in getting my two VeraPlus units back up and running. Thanks for the help!!!
If it is of any help for other non-communicating units… After connecting the VeraPlus directly to the computer running TFTPD a couple of lights besides the power button started flashing. Although the VeraPlus would not respond to a ping request, the unit appeared awake. Without powering down the unit (with lights still flashing), I disconnected the ethernet cord from the computer and connected it to my router. The VeraPlus then received an IP address and was able to be reached through the online Vera GUI.
I will echo that indeed it can’t hurt to keep trying. After my VP was declared dead and out of warranty after several phone and remote support sessions, I continued to tinkering with it and managed to get it back online and ultimately got it running solidly on an updated firmware. Whatever was wrong with it (never diagnosed) is no longer a problem.
I say this not to discredit Vera support–in fact I found them very helpful and knowledgeable–but rather to say there would seem to be limits to what they can do remotely when a unit is actually fixable.
Same problem. dead new Vera after Updating from old firmware to the new one.
Still waiting for your response. Emailed to Support at Sunday.
I will echo that indeed it can’t hurt to keep trying. After my VP was declared dead and out of warranty after several phone and remote support sessions, I continued to tinkering with it and managed to get it back online and ultimately got it running solidly on an updated firmware. Whatever was wrong with it (never diagnosed) is no longer a problem.
I say this not to discredit Vera support–in fact I found them very helpful and knowledgeable–but rather to say there would seem to be limits to what they can do remotely when a unit is actually fixable.[/quote]
Very well said, and it’s deeply appreciated. They are doing a ton of “niche” procedures just to get the things going, and sometimes, behind a “simple” remote session, there’s an entire team handling one particular situation, on the spot. I know, things should not end up in that state anyway and lessons are learned by all departments in these situations, but CC wise they’re amazing.
@missha, noticed that you already touched base with our CC team and you have a schedule in place. Hope everything turns well.
Ionut is happy if you’re happy 8)
@Sorin M., Unfortunately my Vera Plus is dead even after really helpful support. Manager tried near 1 hour to get it alive - but nothing. I’m trying to reach my domestic resseller to return it and get new. Hopefully the new one wont to be dead after updating firmware, that by the way is recommended by the device 
I am really sorry to hear this missha. To make sure things will be alright with the replacement unit, I suggest doing the initial setup for the next unit together with the Customer Care team. Just let them now when you get it and request a schedule.
@Sorin M., Yes, sure. The next setup and upd firmware only with CC. let you know when i’ll get the new device.
Hope to be part of Vera’s owner community again 
DO NOT UPDATE FIRMWARE!!!
Having the same exact problem here. VeraPlus was acting flaky, so I decided to go ahead and update her Firmware to 1.7.3532 (saving a local copy of my Setup, naturally).
That’s when the dreaded “Not enough space” error appeared, and I haven’t been able to get any part of the UI to respond since. Power cycling hasn’t helped. GetVera and Vera Mobile both report unit “Offline”.
Saw this thread in the Forum too late to avoid trouble. Have submitted a message to Support, explaining I can’t even “Enable Remote Support” at this juncture, so I expect we’ll be talking by phone soon.
Glad I’m not alone. Can’t wait to hear what the underlying issue may be!
Don’t have any issues on both Vera Plus and Vera Secure EU editions.
Just bought a Vera Plus from AMZ as an upgrade from Vera 3 and then saw this thread.
Are we past this issue with a corrected FW release - lessen learned???