Thanks for the firmware link… may end up trying that with backup restore if I don’t hear from tech support soon. Opened a case last night and awaiting a response
Sonia - thank you for monitoring and engaging with assistance. I have 2 VeraPlus and 1 Edge, customer since 2013.
Something is horribly wrong with this release or at least how it is co-existing with my current config. Symptoms:
zwave devices are unreliable. commands are still working, but status is unreliable. For example, a zwave light switch or dimmer can be on, but vera reports as off. Manually polling causes the information to update for perhaps 10-15 seconds, then is reset to 0/off but the physical light/switch status is unchanged.
zwave, zigbee and bluetooth lights are solid for about 10-15 seconds, then zwave goes dark, followed by the leds for zigbee and bluetooth.
These symptoms seem to suggest the daemon process controlling zwave is crashing constantly, restarting, etc.
Scenes are being triggered either by schedule or device, but the status isn’t updating. As in, when listing scenes in the UI, the date/time of last execution isn’t being updated
Timers in scenes are broken. A scene that is started will execute actions immediately, but the actions listed as set to occur after a 2-3 min delay fail to execute.
Ecobee plugin broken, fails to authorize despite continual pin reset attempts. was working ok before firmware upgrade
Ready to try the firmware downgrade and backup restore option, but this causes significant anxiety as prior attempts and just factory reset and restore left several devices, scenes and plugins broken, requiring tedious and time consuming rebuilds, script edits to update with new device numbers, etc. Hopefully tech can remote in and has some answers.
I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It’s indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.
I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.
We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.
I did downgrade to 1.7.3232 b and I can get access to the LUUP editor… I don’t know if there is a link between the new version and the old… But downgrading works for me…
[quote=“Sorin M., post:22, topic:198044”]Hello people,
I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It’s indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.
I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.
We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.
Thanks,
The Vera team.[/quote]
My VeraPlus is still begging for an upgrade which I will not do, not only for this but because of the current issue with Schlage Locks.
Received email response from tech support confirming URL and direction to downgrade firmware. Interestingly enough, direction indicated it should work ok without factory reset and restoring backup (ugly if you have door locks that have to be paired again)
Ran firmware downgrade with URL provided and service is restored back to pre-upgrade stable status.
Will look askance at the next “update” and resume bench testing these first before putting them out into the wild. Would be nice if Vera could provide an after-action report so that those of us in the “1%” can understand what is unique to our particular controller, configuration etc that exposed this flaw. zwave chip perhaps?
After doing firmware reset and restore of backup the Zwave network has NOT got back to normal.
Using ALTUI, I can see that I only have 20% nodes communicating with eachother (compared to to before)…
During the night I got warnings about devices not connected (for example doorlock).
@paros, I would give it around 24hours as the mesh should reconstruct on its own if no other change have been made, to the z-wave mesh, since the backup was restored.
hope this helps.
Please read my previous post…
I also can NOT connect to the Vera unit remotely through getvera.com (always worked before), instead I get a message that LUUP did take longer than foreseen.
You guys experiencing the same problem?
[quote=“Frankh, post:29, topic:198044”]Please read my previous post…
I also can NOT connect to the Vera unit remotely through getvera.com (always worked before), instead I get a message that LUUP did take longer than foreseen.
You guys experiencing the same problem?[/quote]
I had the issue and factory reset, firmware downgrade, & restore got me past it.
Mr. Sorin,
do I understand correctly that there will be a new Firmware-release today/tomorrow which will solve the reported faillures which are causing frequently restarts and are avoiding remote login through getvera.com?
My question: should I wait to downgrade my Vera Plus to release 3015 'till tomorrow… or should I spent time on it to downgrade anyhow?
Thanks for your answer.
[quote=“MichaelCoffin, post:18, topic:198044”]My Vera Plus is perfectly stable on 1.7.3232. Reading this thread, and many others on the latest FW upgrade, there is NO WAY I will put my system at risk by applying 1.7.3453! This is NOT how you release FW upgrades, throw it out there and see how many systems it breaks, and then spend hundreds of hours (both Vera Tech Support AND customers!) fixing what was broken?!?!
No, absolutely not! FWIW, I am a mainframe systems programmer (since 1981) - I’ve done more hardware, software and microcode upgrades than I could count - and THIS is unacceptable! If a bug associated with an unusual and unanticipated condition goes undetected during initial release, that’s one thing - but this one looks SERIOUSLY flawed! Many of the posts indicate Vera Plus ran out of space, you couldn’t check how much free space was available vs. how much you needed BEFORE bricking someone’s system?!?!?
-MC[/quote]
Agreed, MC - something has gone very wrong in the pre-release testing of 7.0.24, basic stuff!
Frankh, if you have your unit stuck in a loop or the setup is down, please, don’t hesitate to reach out our Customer Care team and they will prio this.
Firmware prompt has been removed for the moment, but the release has been postponed, unfortunately, for 28th. will keep you posted
[quote=“Sorin M., post:22, topic:198044”]Hello people,
I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It’s indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.
I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.
We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.
Thanks,
The Vera team.[/quote]
Sorin,
Perhaps you can get the guys back onto my now-useless Edge; they seem to have gone quiet for almost 48 hours now after having me reset the z-wave network (thus losing all my device pairings, great move ::)!). Support was initially doing well, but the lack of follow-up now is almost as much a problem as the botched software release.
See - http://forum.micasaverde.com/index.php/topic,52733.0.html
[quote=“tk41, post:34, topic:198044”][quote=“Sorin M., post:22, topic:198044”]Hello people,
I really understand what you guys are going through as I made sure every person that posted here and reported, is being taken care of first hand. It’s indeed an exception that we are investigating. We do have a couple of reports as you may see on the forums but I can say that the number of affected users is below 1%, which made it even difficult to find and isolate the issue but critical nonetheless.
I can report that our dev team has isolated the issue. As an immediate measure, the prompt will be stopped, and a back to back release with hotfix should be out by tomorrow.
We really apologize for the situation but we can re-assure that we are on top of this. Our Customer Care team will in the office 24/7 at your service.
Thanks,
The Vera team.[/quote]
Sorin,
Perhaps you can get the guys back onto my now-useless Edge; they seem to have gone quiet for almost 48 hours now after having me reset the z-wave network (thus losing all my device pairings, great move ::)!). Support was initially doing well, but the lack of follow-up now is almost as much a problem as the botched software release.
See - http://forum.micasaverde.com/index.php/topic,52733.0.html[/quote]
I think via a backup you might be able to get all that back???
Well I was fine and dandy for about a week and now My vera plus has completely crashed as well. It started by becoming slow and unresponsive. I managed to get to the UI and run a reboot and it has not come back up since.
I noticed that after reboots, it now shows a different MAC address (up 1 from the original MAC) which forced my DHCP server to give it a new IP address. Once I try to access this new IP address, it shows me a LuCI Lua configuration interface page and gets my browser to download a file named luci.dms.
LuCI is an WEB GUI commonly used for OpenWRT firmware routers. I have dealt with it before. Except this one has no UI behind it. I had never seen luci on the vera before.
I managed to SSH into my unit and it was painful. It now looks like a barebone OpenWRT OS. All the MIOS, CMH, Lua related files and folders are gone. I am doing a factory reset to see if I can recover this myself… How could this happen just by rebooting the unit???
Edit: Succesfully recovered after a factory reset which oddly reloaded me with 3453 firmware. I promptly downgraded to 3423 (7.0.24beta) and will see how this one fares.
Was looking for some guidance here. I?ve got a Vera edge that was working until I decided to update to the latest firmware. Now I cannot access my Vera Edge through the web UI. I?ve tried doing a factory reset by holding down the reset button for 30 seconds, but it has not helped. I?ve power cycled it multiple times as well. Sometimes after a reboot, I can ping the device and I can ssh into it, but when I run the command to do a hard reset, it cannot find the folder. Any help is appreciated.
[quote=“Sorin M., post:28, topic:198044”]@paros, I would give it around 24hours as the mesh should reconstruct on its own if no other change have been made, to the z-wave mesh, since the backup was restored.
hope this helps.[/quote]
@Sorin M - No changes a week later…
I am not interested to exclude/include every sensor again.
I have a open ticket since earlier, please speed up the progress.
Hello,
Yesterday a disaster happened with Vera Plus, the web interface stopped responding. Access to the controller was not, only through home.getvera.com
Today I got access through ssh, I was able to reflash.
The problem is that the backup does not restore part of the functionality:
Names of devices
All the rooms were lost
The scenes crashed
Lost startup code
I’ve tried 2 different backup files, no changes. :-[
waiting for a response from technical support >:(
