Vera notifications not working

Vera Controllers, Services & Devices General Vera Discussions
#1

Seems like notifications are not working. I am getting emails but no notifications.

#2

Hello @Tim88

Thank you for contacting eZLO Smarter Home Control’s support.

Let us know more details of your smartphone, please:

  • Brand:
  • Model:
  • Operating System:
  • Operating System version:
  • Vera app version:

We will be attentive to your response.

Regards,

Jonathan Botero.
Customer Care Tier 1 Support.

#3

Vera plus. FW 1.7.5186 (7.31)
App is the latest

Notifications just stopped on Friday or Saturday still getting emails. Checked the user info in the controller and notifications are checked.

My

#4

Hello Tim88,

May you provide us with the other details, please? Those details will be valuable to find the source of the problem.

Regards,

Jonathan Botero.
Customer Care Tier 1 Support.

#5
  • Brand: Apple
  • Model: iPhone
  • Operating System version: iOS 16.4.1
  • Vera app version:3.63
#6

Hello @Tim88

Thank you so much for your response and details.

We have replicated the issue on our end. We have reported it to the related department, and they will solve it as soon as possible.

Thank you for your patience and understanding.

Regards,

Jonathan Botero.
Customer Care Tier 1 Support.

#7

No notifications all weekend… kinda important to get this fixed!

#8

Hello @ohno2,

Thank you for contacting eZLO Smarter Home Control’s support.

Our team is working on it and we will solve it as soon as possible.

We appreciate your patience and understanding.

Regards,

Jonathan Botero.
Customer Care Tier 1 Support.

#9

Not working for me again

#10

Hi @Tim88
We sincerely apologize for the inconvenience caused. We would like to inform you that our development team is working diligently to resolve the issue as soon as possible. We assure you that we will keep you updated on the progress and provide you with a solution promptly once it is available.

Thank you for your patience and understanding in this matter.

#11

It has been over a week at this point. Makes you wonder!

#12

Hopefully it’s not a way to try and force vera users to ezlo.

#13

Hello @Tim88

We apologize for the inconvenience and have sent a message to the developers to give this issue a higher priority.

The issue affects the Vera app on iOS for Vera and eZLO controllers too. We apologize for the inconvenience this may cause.

Regards,

Jonathan Botero.
Customer Care Tier 1 Support.

#14

Looks like alerts have come alvive todays, Thanks to those who got them working again.

1 Like