Hi, I changed my mobile phone some months ago and it seems that since then, Vera Mobile doesn’t show the alerts records that I can see without problems from my Windows laptop.
If I open Vera Mobile in my phone and go to Alerts, an empty screen comes for “All” and whatever period of time I select, in the laptop application I can see them without problems.
My system is:
Vera Edge firmware version 1.7.5385 (7.32)
Vera Mobile (uninstalled and reinstalled) 7.108.1.27
Phone: Android 13
My Vera app does the same for my Vera hub and the Alerts dont seem to be stored or recorded and its always just empty. Seems to have been that way for a long time…
Thanks for your information, even they are not good news. In fact I discovered this malfuntion only a month or two ago, this is the reason I thought it could be an Android (higher level) dependence issue, as the VPN protocols, for instance when I changed my mobile two months ago.
And probably it is, because, even they are not updating any Vera product (sniff), if the Controller firmware didn’t change and the Vera mobile didn’t too, I cannot find any reason for not working well.
I will do a try with an older phone and older Android version.
Yes I don’t think either it is an Android issue. But then, why it stopped to work OK if nothing has changed in the app or in the controller firmware? Even more, if the app points to an Ezlo controller it works… Big question mark here… and… unfortunately Ezlo aren’t doing anything in the old Vera products, that still work very well generally speaking.
Yes, I can confirm it is a problem with Android 14 (at least, I don’t know Android 13). I did a test using a mobile phone with Android 12 and the Vera Mobile app allows me to see ALL the Alerts.
And it is not the only issue Andorid 14 and its updates has become with. Several apps doesn’t work as they did in previous versions/updates of Android
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