Dear staff,
I send you this message because my Vera Lite appears offline. It used to work perfectly but is now appearing offline and I don’t know any reasons why, the internet is working ; the dashboard seems to find it, it upgrades the firmware but then it shows offline on the dashboard as you will see in the picture enclosed.
Do you have a procedure I could follow or is there anything you can do remotely to reactivate it ?
I tried to search this forum already but nothing worked for me so far…
I need it to secure my entrance door when I’m traveling abroad and I have a trip planned tomorrow.
Thanks a lot
Best
Hello @chaouky
Thank you for contacting eZLO Smarter Home Control’s support.
Check your email inbox, please. We have sent you instructions to recover your unit.
We will be attentive to your response. Have a nice trip!
Regards,
Jonathan Botero.
Customer Care Tier 1 Support.
Hi @JonathanB
thanks for you reply, I’ve just checkec the procedure and I cannot get the first step to work :
“Paste the IP address of your controller http://192.168.1.12/cmh into a browser via a PC that has to be connected to the same router as the controller.”
I pasted this exact address you gave me (http://192.168.1.12/cmh) in firefox and chrome but I get a the website is not available response. Do I do this right or should I do something else ?
Thank you,
Malik
Hello @chaouky
For a more personalized and detailed support experience, we should continue through email, also because your privacy and personal data are important.
Regards,
Jonathan Botero.
Customer Care Tier 1 Support.