When should a case generally be reported to support and when is it better to write it in the Community Feature and Bug Tracker? They somehow flow seamlessly into each other. If I e.g. B. I have a problem with the dashboard that things are not displayed as they should. I could now send this to the Community Feature and Bug Tracker because it probably represents a general problem (bug). But it would also fit with support.
The difference in speed is at least enormous. The support team responds almost immediately, while the Community Feature and Bug Tracker Team can easily wait months for a response (if there is anything at all).
This could tempt you to always just write to support…