Vera Edge Can't communicate after FW Upgrade 1.7.961 [Solved]

Vera Controllers, Services & Devices Vera Controllers & Cameras
1

My Vera Edge no longer Communicates after FW 1.7.961 update?

It seems to partially work but the Service Light isn’t on as it usually is?

Also it is accessible by local IP but everytime I try to do anything it fails & goes to connection screen?

Thanks

2

Same issue here. Upgraded to 1.7.961 today, and I can no longer log into the web interface. I click Connect on the ‘My Controllers’ screen, and I receive a dialog that says ‘Error: unable to communicate with your unit.’ I have power cycled several times to no avail. Scripted scenes and 3rd party app access still works.

3

This was/is a known issue. Call tech support 30min later your good to go. Local IP should still work, but might be different then what it was before. It’s known to change after upgrade.

4

This was/is a known issue. Call tech support 30min later your good to go. Local IP should still work, but might be different then what it was before. It’s known to change after upgrade.[/quote]

Thanks,

So not necessary to hard reset then? Im guessing the will not be open Monday though so my automation will be down for days.

5

This was/is a known issue. Call tech support 30min later your good to go. Local IP should still work, but might be different then what it was before. It’s known to change after upgrade.[/quote]

Thanks,

So not necessary to hard reset then? Im guessing the will not be open Monday though so my automation will be down for days.[/quote]

Wouldn’t hurt to try but if you search there was some a post or i think an email that said after upgrade some lost remote connection. Can you check your router to see what the local IP is of the VERA and use that to login?

6

This was/is a known issue. Call tech support 30min later your good to go. Local IP should still work, but might be different then what it was before. It’s known to change after upgrade.[/quote]

Thanks,

So not necessary to hard reset then? Im guessing the will not be open Monday though so my automation will be down for days.[/quote]

Wouldn’t hurt to try but if you search there was some a post or i think an email that said after upgrade some lost remote connection. Can you check your router to see what the local IP is of the VERA and use that to login?[/quote]

IP didn’t change & I can access locally but very limited because it goes to connection screen if I try to click on Backup etc…

I tried to figure out Hard Reset but didn’t work after multiple attempts. I must be doing something wrong?

Yes I lost remote access & access to all locks even locally.

7

The lock issues is a different deal. The local login but no remote access is normal. Just Call VERA tomorrow (I don’t think their based in the USA for holiday) they will fix everything in 30 min.

This was/is a known issue. Call tech support 30min later your good to go. Local IP should still work, but might be different then what it was before. It’s known to change after upgrade.[/quote]

Thanks,

So not necessary to hard reset then? Im guessing the will not be open Monday though so my automation will be down for days.[/quote]

Wouldn’t hurt to try but if you search there was some a post or i think an email that said after upgrade some lost remote connection. Can you check your router to see what the local IP is of the VERA and use that to login?[/quote]

IP didn’t change & I can access locally but very limited because it goes to connection screen if I try to click on Backup etc…

I tried to figure out Hard Reset but didn’t work after multiple attempts. I must be doing something wrong?

Yes I lost remote access & access to all locks even locally.[/quote]

8

integlikewhoa nothing showed on your last post?

Sorry if my typing is weird i hurt arm today so typing one handed. Although my typing isn’t much better with two hands lol

P.S. I did try searching for info before posting just didn’t find a solution that worked.

9

Hi all,

I have the same issue after upgrading my Edge to the latest FW. I also have problems with my lights I cant control them they are unable to get security class. Anyone else have the same issue?

Br
Niklas

10
11

Same thing happened to me. I tried calling tech support. I get press 2 for tech support and then I just got “Please leave a message after the beep” :-\

12

I called Tech support this morning & they fixed it in 40 min. One thing I can say is MicasaVerde has always been good with Phone Tech Support! “Thanks MicasaVerde”

He went thru a few fixes & nothing worked so he did a Hard Reset, Restored & all works GREAT again.

Now I know what I was doing wrong last night when I tried to do a Hard Reset with no luck because I didn’t know proper procedure.

The procedure was actually very easy though:

  1. Make sure VeraEdge is powered up
  2. Push & hold for 30 seconds, the small reset button on the side with a paper clip or equivalent.
  3. After 30 seconds releases button. you will immediately see lights start to flash & change.
  4. After a few minutes it will Finish, Restart & Stabilize.
  5. Next you will have to reauthorize & restore backup.
13

[quote=“mcgyver210, post:12, topic:185998”]I called Tech support this morning & they fixed it in 40 min. One thing I can say is MicasaVerde has always been good with Phone Tech Support! “Thanks MicasaVerde”

He went thru a few fixes & nothing worked so he did a Hard Reset, Restored & all works GREAT again.

Now I know what I was doing wrong last night when I tried to do a Hard Reset with no luck because I didn’t know proper procedure.

The procedure was actually very easy though:

  1. Make sure VeraEdge is powered up
  2. Push & hold for 30 seconds, the small reset button on the side with a paper clip or equivalent.
  3. After 30 seconds releases button. you will immediately see lights start to flash & change.
  4. After a few minutes it will Finish, Restart & Stabilize.
  5. Next you will have to reauthorize & restore backup.[/quote]

This did the trick for me. Thank you for the detailed walkthrough, mcgyver210.

I’m concerned that the same issue that was identified upon the initial halted release of the firmware made it out into the wild. On the upside, this thread has been a great example of the MCV community support that folks talk about.
Thanks!

14

Hi,

I had the exact same issue. Just glad I did not have secure access on else I would not have had access at all while waiting for support to fix it.

After three days I did this and up and running again.

Thanks, Rene

15

I too did a reboot, twice, which gave me access. However, after restoring several different back-ups, more than 40 devices and 20 scenes failed to restore. The logs and dashboard message about a device not responding a few days ago are visible.

The only items to restore were the three plug-ins.

The error messages are:

Frt-Door night trip[73] : Startup Lua Failed
Kit-Night Motion[77] : Startup Lua Failed
FamR-Motion[78] : Startup Lua Failed

16

Hi,

What I found is that after restoring the backup for any off the plugins I installed from the App Market those versions got installed and did not include any files I uploaded manually afterwards. So if you have app market plugins that you modified, you have to reapply the modifications.

Cheers Rene

17

For the ones which are still not able to upgrade to the latest version, please fill in the from from http://support.getvera.com/customer/widget/emails/new? and we will help you asap. Thank you!