Well this seems odd. I forwarded the login string from the support page to VERA CS. They said they couldn’t log in. I reset it, and they still couldn’t get it - said maybe it was my firewall. Strange, since I’ve made no changes to my router, and it had worked on previous sessions. They suggested I simply create a new user account, and give them the credentials. So I tried.
My VP has only account - mine, the admin account. No other accounts are listed. Yet, when I tried to add a new one with the name “VERA”, it said that account already exists. So I changed it slightly.
I realize there is A LOT that happens behind the scenes with this controller, but there is something slightly unnerving about there being existing user accounts THAT ARE NOT LISTED in the user account list. I understand there have to be root/admin/system profiles, but why not list them (maybe grayed out or for informational purposes)? What ever legitimate reason there is for having a secondary unlisted account, is little consolation when you find out like this.