[quote=“isamuk, post:5, topic:189844”]That it works for others is good to know. I will say Vera support was very helpful to troubleshoot.
I called the Telguard folks and I can’t say the support was very good they seemed only to have a high level of knowledge of the GDC1 and were in my opinion shooting from the hip on what to do. They said similar issues came from sensors not being close enough together. Mine was about 2 inches apart (for 4 months) and as close as I could get without structural change to the area of the sensors… but I listened and figured out how to reposition to about 1/2 inch. This changed nothing. (besides if cold weather were an issue simple physics says magnets get stronger in the cold not weaker). Then I was thinking about the horizontal bank of jumpers on the board that appears to be for testing etc. I also saw a post about it somewhere. My jumper sits in the middle pin pair so I thought maybe I can reset something by removing the jumper. I did that and plunged it in and it stopped the close warning alarm. I tried Vera again and it all worked fine except for some reason no notifications (yes I set them) came via e-mail. The one thing I can’t remember as a pre-existing state is the white LED light seems to be on all the time. Keep in mind… this worked for 4-5 months… I called Telguard and the answer I got was "I have no idea what those jumper pins do but I just know your supposed to have the jumper on the middle pins) …Wow… anyway I left it with the horizontal bank of pins open and it works flawlessly. - just today when I updated Vera to the “fixed” last 1.7.730 code I now get e-mail notifications again. So all is well after several hours of “fixing”
Its hard to say what the issue was but I can suggest the lack notifications may somehow be related to the vera upgrade 1.7.719… in my case. I will not know really what the GDC1 issue is until someone can tell me what the jumper functions are and if I can’t get them from Telguard well… I guess I chalk this up to yet another reason why home automation is really in it’s infancy and not ready for the average consumer to have a seamless and reliable experience. One can only hope this will get better…[/quote]
Your random email issue has been plaguing me since I installed my DGC1 back in Sep/Oct. I also got the same, incredibly lackluster, level of support from Telguard. They had no actual troubleshooting steps that they could provide beyond basic inspection of wiring and “jiggling” the connectors to see if it would cause a fault to generate an email. They do not have any way at all to self-test the control unit or test the magnet / sensor. Their suggestion was that I return it to the dealer.
While the person I talked with was pleasant, he had no perceptible knowledge beyond what I know or figured out on my own. And, although he emailed me, he refused to respond to any subsequent messages I sent to him.
I contacted the dealer, they issued an RMA, ship at my expense, and have it repaired if it’s determined to be defective. No indication of how long I would be without the unit, and no guarantee that my issues were actually the result of a bad unit.
So, spend money to buy the unit, spend money to send it back, might not actually get repaired, and could end up with the same issue ongoing “forever”.
Nope. I’ll keep it until it completely craps out then move on to something else. The manufacturer does not get involved in troubleshooting the unit or handling repairs / replacements - it’s all done through the reseller. That’s a poor model.
I’m currently running 1.7.730, and honestly don’t remember if the issue abated / stopped when I performed the upgrade or not - I’ve been traveling, so I’m not entirely sure when the last time was that I got a false “open” report.