Unable to get any information on node
Error 1
Waiting for node to wake up
_thermostat - Failed, waiting to retry when the node wakes up
Vera 2 with a single Z-wave thermostat that worked remotely when I last left town (a year ago)
I’ve tried restarting Vera, restarting thermostat (disconnect for 30 seconds). Heal (results below); Restart Z-wave network; uninstalling z-wave from thermostat (this seems to have failed).
Not sure what my next move should be - I would appreciate advice.
thanks,
Tom
Heal results:
13-01-01 20:00:05 report for HealNetwork. Successful: Y Updated net: N mr_only:0 Job ID: job#7 :heal network (0x767aa0) P:71 S:5
=======NEIGHBOR NODE UPDATES=======
Node 2 Device 5 Hall neighbor nodes updated 0 times (incomplete 5 in a row 0), woke up 0 times configured: NO
=======STRESS TEST RESULT=======
Node 2 Device 5 Hall
Test: NOP Sent 2 test frames and 0 succeeded (0%) with average of 0.000000 seconds and maximum of 0.000000 seconds
Test: Basic_Get Sent 2 test frames and 0 succeeded (0%) with average of 0.000000 seconds and maximum of 0.000000 seconds
Test: Get Node Info Sent 2 test frames and 0 succeeded (0%) with average of 0.000000 seconds and maximum of 0.000000 seconds
–HEALTH SCORE: 0–
=======NEIGHBOR NODE RESULT=======
Node 2 Device 5 Hall took 0.60016000 seconds to report neighbors:
Inversely:
=======EDGE NODE PROFILE=======
=======DETAILED LOG=======
–Stage #1 started: 13-01-01 20:00:06 completed: 13-01-01 20:00:06 successful: N
—13-01-01 19:58:46 Job unknown
–Stage #2 started: 13-01-01 19:58:46 completed: 13-01-01 20:00:06 successful: Y
—13-01-01 19:58:46 Pass 0/5 Updating neighbors for node 2
—13-01-01 19:58:54 Job job#8 :heal_neighbor_node 2 (0x799ef0) P:70 S:4 was Successful
—13-01-01 19:58:54 Pass 1/5 Updating neighbors for node 2
—13-01-01 19:59:02 Job job#9 :heal_neighbor_node 2 (0x795f58) P:70 S:4 was Successful
—13-01-01 19:59:02 Pass 2/5 Updating neighbors for node 2
—13-01-01 19:59:09 Job job#10 :heal_neighbor_node 2 (0x7958f0) P:70 S:4 was Successful
—13-01-01 19:59:09 Pass 3/5 Updating neighbors for node 2
—13-01-01 19:59:17 Job job#11 :heal_neighbor_node 2 (0x793600) P:70 S:4 was Successful
—13-01-01 19:59:17 Pass 4/5 Updating neighbors for node 2
—13-01-01 19:59:25 Job job#12 :heal_neighbor_node 2 (0x78b970) P:70 S:4 was Successful
—13-01-01 19:59:25 Neighbor Update Done
–Stage #3 started: 13-01-01 19:59:25 completed: 13-01-01 20:00:06 successful: Y
—13-01-01 19:59:25 Routing update node 2
—13-01-01 19:59:25 Job job#13 :heal_routing_node 2 (0x791180) P:70 S:4 was Successful
—13-01-01 19:59:25 Routing update done
–Stage #4 started: 13-01-01 20:00:06 completed: 13-01-01 20:00:06 successful: Y
—13-01-01 19:59:26 Calculate Routes Done
–Stage #5 started: 13-01-01 19:59:26 completed: 13-01-01 20:00:06 successful: Y
—13-01-01 19:59:26 Configure node 2
—13-01-01 19:59:36 Job job#14 :conf_jh#2 (0x796f50) P:70 S:3 was Aborted: Unable to get any information on node
—13-01-01 19:59:36 Configure Done
–Stage #6 started: 13-01-01 20:00:06 completed: 13-01-01 20:00:06 successful: Y
—13-01-01 19:59:36 No battery nodes
–Stage #7 started: 13-01-01 19:59:36 completed: 13-01-01 20:00:06 successful: Y
—13-01-01 19:59:40 Node Details heal 2
—13-01-01 19:59:54 Node Details heal 2
—13-01-01 20:00:05 Stress test Done