Unable to connect remotely ? (When not on the LAN)

Apps & Remote Access HomeWave (iOS)
1

Hi

Spending the festive weekend with the relatives was the first time I got to test out HomeWave from outside my home. Unfortunately it did not seem to connect, I could still access my Verlaine via the micasaverde.com login, but sadly on HomeWave all I have is a cloud with a red square around it, which suggests (I assume) connection is not possible.

How do check my mios settings in HomeWave and is there a way to troubleshoot this aspect/connection to see where it might be failing?

(I’m using the latest beta release 1.3)

Thanks…

2

On your iPhone go to Settings and then HomeWare. Check the details contained there.

3

Thanks, I couldn’t see it first time, but can now (typical!)

All seems fine, except my password was blank, so maybe at is it.
Sadly I am now back on the LAN so will have to check this the next time I’m out and about.

Thanks Brientim

4

Just turn off the wifi on your phone and test.

5

Sadly I’m on the iPad and have a wifi only product.