I’m sorry it takes so long to investigate this, but as you know, many times when we asked for the access codes so we can log in remotely, it was not working. Plus, when my colleagues were logging in on your unit everything seemed to work fine, but the next day you had the same issue, which could even be caused by another z-wave device that is flooding the network, which is out of our reach since you need physical access to be able to exclude the device in order to see if that’s causing the issues. 2 days ago I logged in on your unit, when my colleagues escalated your ticket and again, I was not seeing any error message about the z-wave dongle. It seems your issue is intermittent and everything looks fine on Vera’s side which makes me believe it’s one of your devices, that’s why it’s taking a bit longer to investigate.
It is not that way. I was reacting fast to provide any needed type of access.
My Vera showing concrete errors for last weeks, and I have empty feedback from support.
I can understand that something wrong with my devices but cannot understand silence from support.
Today I did a full z-wave reset because I can not wait any more for a solution.
Will be glad to see your suggestions for the future.
In parallel I’ve ordered Vera3, may be it will working better with my size of network.
This is getting ridiculous. I’ve had my Vera 2 for about 3 weeks now. And the box has been useless for the 3/4 of the time because of “No Zwave Dongle” and “Failed to start”. I’ve tried almost every forum post suggestion. And nobody is getting back to me about my support ticket. I have bought z-wave devices, that can’t be included because of this, and i can’t control my devices with my smartphone as long as this problem persists.
Very Very frustrating. Considering alternatives other than Vera… :-X :-X :-X :-X :-X
I too am having the same issue. My Vera crashes and reboots when trying to go into Learn mode. I decided to restore the entire Vera and start fresh, but that left me with the “No ZWave Dongle” message. So what’s the trick in getting this fixed?
UPDATE: Now i got a mail from mios support. With the message “in order for us to be able to help you, Tech Support must be enabled first”
Are they trying to stall me? Remote Support has been enabled from the moment on, i had requestet support. 
Update2: Now customer support have concluded, that my unit is defective… 
[quote=“eddiegonzales, post:25, topic:169457”]UPDATE: Now i got a mail from mios support. With the message “in order for us to be able to help you, Tech Support must be enabled first”
Are they trying to stall me? Remote Support has been enabled from the moment on, i had requestet support. :P[/quote]
Remote Support is automatically disabled after 2 days. Probably they tried to connect to your unit 2-3 days after you enabled Tech Support and they failed.
@mcvflorin: Not according to the setting in Tech Support. It was still enabled after 14 days. If it’s still disabled (in the background), i will call it a bug if it doesn’t reflect on the button.