Trane/Schlage tstat display problem

Other Devices & Integrations Climate Control & Temperature Sensors
1

I have 5 Schlage z-wave tstats in my home. Up until today, they all worked well. The display on one has gone “black”. By that, I mean that the display still lights up when a button is pressed, but all of the LCD pixels are dark. Behind the “darkness”, I can just barely see numbers and words, but it is very hard to see them.

Is this unit defective? Is there a way for me to reset the display so that it is legible again?

2

Can you try and remove power from the tstat? If that does not work, my guess is that the unit is defective.

  • Garrett
3

[quote=“garrettwp, post:2, topic:170489”]Can you try and remove power from the tstat? If that does not work, my guess is that the unit is defective.

  • Garrett[/quote]

Thanks Garrett. I pulled the unit off of the wall and then popped it back on (several times), with no change. I even tried to adjust the contrast by carefully pressing the right sequence of buttons, but it didn’t help.

Time to call Schlage…

4

I sent an email to Schlage customer service. I heard back from them in one day. They apologized for the problem and promised to send me a new unit immediately! Great responsiveness – I was really impressed.