Hi,
I have just bought a house and the previous owner has left a Vera Plus and I can see linked to this are dozens of lights around the house.
I have registered an account and can see the controller but is permanently says “offline” but all the lights are on and I can see it is listed as an ethernet connection on the router. Ideally I would look to control via google home and when I open this I can see all the lights listed but everything is offline.
Vera support have suggested doing a factory reset - but if I do this I am concerned we will not be able to reconnect to the lights, as we don’t have any codes or instructions for these.
I apologise if this a really stupid question - but I am new to this and don’t have a clue about how to get started, the previous owners haven’t been able to assist, other than releasing control of the Vera allowing me to connect it to my account.
Do I need to do anything to get the controller to work - other than link it to an account (as well as plug it into power and the internet router)?
Can you move into a house and take over someone’s controller and scenes - with a new account and ISP?
If I do a reset is it easy to see and link all the devises ?
I would highly recommend you to perform a network reset, you can do so by pressing the reset button only 3 times within 6 seconds, this should allow the controller to come back online if it doesn’t please let us know.
Note: please be careful not to press the reset button more than 6 times because it will factory reset the unit.
Let us know if after the network reset the unit shows online.
Thanks - I have tried the soft reset and it is still showing as offline.
If I disconnect the controller from my account and then reconnect it - may that help, or is there a risk of losing the links to devices I can see are there, but I can’t operate?
Does Vera need to work on a specific internet setting? I may be able to tweak it on the ISP platform, as I can’t get to the Vera dashboard to make changes.
Please try to factory reset the unit, by pressing the reset button 6 times, this will remove all your devices, however, with a backup all of them will be restored.
You can PM me the serial number of the controller, in order to check the unit.
hello - i’m having issues with one of my vera controllers. it is blinking all lights and i cannot connect. i don’t have a backup. I think the unit may have been dropped by recent painters and come apart and may no longer work. does Vera have a backup online? it was working eariler today. I have another unit that i can export a backup to, but don’t have a backup that i can find :-(. any ideas how to proceed?
Usually you go to https://home.getvera.com/users/login select the Controller and connect to it.
Then in the web UI7 you go to Settings → Backup and then you can Download a Backup file.
We have sent you an email to check your controller and search for a backup on our servers. Could you please check your inbox? We will share the results here once available.
There appears to have been an issue on both my Vera controllers and them not auto backing up to the cloud any longer. I am asking the team to investigate further.
However from a users side, its probably also good practice to periodically take a manual local backup.
Connect to the local LAN IP of your Vera hub, then in Settings - Backup click “Create backup”
