Hello @robotman,
In that case, please follow the next steps:
- Go to “Menu” → “Settings” → “Smart Start” → make sure the device is not listed there. If it is, delete it by tapping the Trash Can Icon. This is to make sure the device is not pending pairing.
- Go to “Devices” → tap the Trash Can Icon to set the controller into exclusion mode → do the exclusion process on the device one more time. This is to make sure the device has deleted the information from the previous pairing.
- If you’re still not able to add the device using Smart Start, try the regular inclusion process. For this, go to “Devices” → “Add device” or Plus Icon → follow the instruction to pair the device.
Kind regards!