Skybell has landed...

Ordered one of these through Amazon, knowing that doing so would get me their “bill when shipped” policy and their excellent return policy. Have looked at the manual, but probably won’t get around to trying to install it until Saturday. Feature set looks nice, but based on a first read of the setup instructions, it sounds like it works through their servers with their app. So Vera integration may be off the table. That wasn’t a show-stopper for me, but having a long-term relationship with yet-another product and company that needs to tunnel out through our firewall to function does not thrill me.

More after I get it installed and working (or not)…

–Richard

I bet there will be vera integration in the future, but what makes it better than doorbot?

I honestly wouldn’t invest in this product until it is about $100. I can get a decent ip camera for that.

Looking forward to your thoughts. Things aren’t going so smoothly as per the amazon reviews/facebook page/twitter feed. Make sure you watch the youtube video they did offering advice on how to aim the camera. The camera doesn’t have a wide enough angle for some.

Let us know what phone you are using also please.

Mine also showed up and will try and install it tomorrow.
Lots of negative comments on the skybell help page along with amazon makes me not feel so warm and fuzzy
i also commented on facebook on how they were shipping amazon orders before they shipped to their backers and complained a bit about the lack of communication from them: they deleted my post and not blocked me from posting on their page. I gather they’ve done this to a few people

oh well, hopefully it works . I got in on it early for $120 so I don’t feel so badly about the outlay

Please post back.

I love the idea and the video on Amazon looks promising but the reviews are terrible. Amazon has this for $199 (and out of stock). Not bad for an outdoor camera if it works.

Despite the bad reviews, this device sounds extremely interesting! Please do post back with your experiences as I’d really consider getting one of these based on your feedback.

The biggest concern I have is that my doorbell is mounted on my doorframe, and as such must be mounted at a 90 degree angle to the door.

I cannot get this bloody thing synced with my iPhone… I’ve spent a few hours over the last couple of days attempting to get it to work. The SkyBell slowly pulses a red light every 8 seconds or so, which is supposed to mean the battery is charging. I’ve rebooted the SkyBell and have tried to get it into sync mode by holding the button down for 20+ seconds but all it does is every 8 seconds or so ring the doorbell, briefly flash green and then goes back to the slow pulsing red. I’m on a 2.4GHz network, per instructions and am close to my access point. Their “support” is pretty much useless, I’ve submitted a ticket but haven’t heard anything back. There’s also no way to actually call a human for help. On their support site, this seems to have the most votes:

http://service.skybell.com/forums/238032-help-with-skybell-app-sync-setup/suggestions/5420193-skybell-will-not-connect-to-wifi-and-or-sync-proce

A few people claim to have it working… not me

I have installed a Skybell myself and overall the installation was painless. I was able to set it up with my iPhone with the first try, so I had no personal issues there. A few things to point out:

  1. There are several “marketed” features, like night vision, or motion detect, that did NOT come with the initial shipment. Skybell claims that these features will be released soon and can be upgrade OTA. So I’m not too worried yet.

  2. The camera is quite hard to adjust with the flimsy tool that it provides. That tool looks like it can break any second, and I really had to use some force on that tool in order to be able to move the camera.

  3. Because my existing doorbell was installed quite far apart from the door, even when I put the camera at its max angle, I was not able to get good coverage. This is more or less my own issue, but be aware if you also have a doorbell that doesn’t sit right next to your door.

Other than that, everything else was working fine for me. The push notification was stable, the video and 2-way audio seem to be working fine for me… So I am still keeping the product!

PS. I emailed the founder and he said this can’t be an IP cam yet, so we will have to wait for that day to come, before we can integrate it into Vera.

Considering the reviews are currently bad… it’s apparently just as horrible as the doorbot, an item I tried, and tried, and tried, and returned. And it’s been three weeks and Doorbot has STILL not responded to my service email.

One of these days someone will make a good one of these. Just not today.

Have finally gotten around to doing something with this, spurred on by the approaching 30-day free return limit to Amazon.

I cheated. My doorbell transformer is in our hall closet. It’s tight and requires working from a step-stool, but I had been down this road before when I set up my homegrown Schlage window sensor plus relay plus electronics doorbell alerter. So I dropped the wires to the outdoor button, wired in 8 feet of bell wire, and hooked the Skybell up and have it resting on a chair. In this manner, I was able to make sure it would configure, join the network, etc without drilling holes or maiming the device and/or packaging. Used a pair of micro wire-nuts to connect. May use those for the final install as well.

Had zero issues. So we’re 99% likely to keep it, once Linda installs the app and we test a few things. So I’ll be going out on to the porch and drilling holes and probably doing a bit of cursing and swearing, but won’t do that and then find out the device won’t play for us.

We’re a little lucky–our doorbell button is mounted about shoulder-height (at least for me), so I’ll probably have the camera pointed pretty much level and that will do.

If they deliver on their app updates, I think we’re going to be pretty happy.

–Richard

Despite all of the horrible reviews, I finally gave in and ordered mine today.

I am hopeful that a good amount of the grumbling is caused by end users not accustomed to ‘rough around the edges’ tech. Hopefully, as the company matures, so will the product.

I have patiently waited on the sidelines and watched the circus from afar, and now believe I have an honest impression of what to expect.

My wife thinks I am absolutely crazy for buying one, but to be honest, I can’t help it. It’s a cool gadget, and I need to see it for myself. Besides: If it REALLY is “THAT BAD”, I’ll just send it back to Amazon!

I’m tempted, but unless I’m sure it could see somebody at my front door from where my current button is, then I might sit on the sidelines a bit longer.

Most of the other problems I guess I could live with, however it not being able to suit its main purpose (a camera that can see somebodies head), would be a deal breaker.

[quote=“rlmalisz, post:10, topic:179152”]Have finally gotten around to doing something with this, spurred on by the approaching 30-day free return limit to Amazon.

I cheated. My doorbell transformer is in our hall closet. It’s tight and requires working from a step-stool, but I had been down this road before when I set up my homegrown Schlage window sensor plus relay plus electronics doorbell alerter. So I dropped the wires to the outdoor button, wired in 8 feet of bell wire, and hooked the Skybell up and have it resting on a chair. In this manner, I was able to make sure it would configure, join the network, etc without drilling holes or maiming the device and/or packaging. Used a pair of micro wire-nuts to connect. May use those for the final install as well.

Had zero issues. So we’re 99% likely to keep it, once Linda installs the app and we test a few things. So I’ll be going out on to the porch and drilling holes and probably doing a bit of cursing and swearing, but won’t do that and then find out the device won’t play for us.

We’re a little lucky–our doorbell button is mounted about shoulder-height (at least for me), so I’ll probably have the camera pointed pretty much level and that will do.

If they deliver on their app updates, I think we’re going to be pretty happy.

–Richard[/quote]

It would great to see some screen captures from the app giving us an idea of how wide angle or not wide angle it is. How is the response time on the app from button press?

[quote=“TheGadgetGuy, post:11, topic:179152”]Despite all of the horrible reviews, I finally gave in and ordered mine today.

I am hopeful that a good amount of the grumbling is caused by end users not accustomed to ‘rough around the edges’ tech. Hopefully, as the company matures, so will the product.

I have patiently waited on the sidelines and watched the circus from afar, and now believe I have an honest impression of what to expect.

My wife thinks I am absolutely crazy for buying one, but to be honest, I can’t help it. It’s a cool gadget, and I need to see it for myself. Besides: If it REALLY is “THAT BAD”, I’ll just send it back to Amazon![/quote]

I am about to pull the trigger myself. I have been following all the problems. At the risk of offending the current crop of Apple fans, I am sure that many of the people having problems are the latest pseudo-techie people that have no idea what a 2.4ghz wifi network is etc.

Just being honest, there are two different types of ‘gadgets’. One is the turnkey gadget that is fully baked, mature, and ‘just works’. That’s the mainstream market.

To me, things like Vera, and the Skybell, are TRUE gadgets. They require tinkering. Endless troubleshooting. Discussion forums with enthusiastic members working to make it better.

Skybell, in it’s current form, probably shouldn’t be sold via outlets like Amazon. Those buyers are expecting the mature turnkey device, and it obviously isn’t there (yet).

I completely agree about the non wide-angle lens. Severe oversight. But as long as I can overcome that issue at my home, I am optimistic I can get it working. But like I said: If it doesn’t work out, it gets returned to Amazon!

So here’s an update on the Skybell.

I received the Skybell this afternoon. Here are my first impressions.

The physical device itself is inexpensively made. As a person who literally owns 5 2nd Generation Nest thermostats, I can tell you that this device isn’t even close to the same build quality as a Nest, despite the similar price points and target market. The exterior housing is cheap plastic, the circuit board is fully exposed and viewable from the rear of the device (see pictures), and the power leads are really thin inexpensive aluminum wire that is soldered to the board and hot glued to help keep them from being pulled out.

As I have read in numerous reviews, the “set screw” and mounting method are not the best. That being said, since I knew what to expect, it wasn’t a big deal to install. Just not as robust and secure as I would prefer.

Because of all the syncing complaints, I initially set the bell up while in the house, using a 12v AC adapter. After reading all the syncing horror stories, I thought this was best. I read and re-read all of the instructions prior to doing anything. In the end, the bell synced perfectly the 1st try. No problems at all, using an iPhone 5s. It was actually anticlimactic because I expected there to be lots of issues.

Ok. After syncing, it came time to test it. Again, I expected issues. Nope. It operated exactly as expected. No big deal. Push the “doorbell” button. The cellphone notification came up within a second or two. Answered the call, and the video popped in. I tested it multiple times on my test bench, and every time, it worked flawlessly. So far, so good.

So what do I think of it in operation?

The camera is certainly on the inferior side. It does what it needs to do, but don’t expect HD video. More like the quality you’d get from a '90’s era cell phone camera.

As for the viewing angles, yes that needs to be improved. But since I already knew to expect that, I wasn?t disappointed. Yes, there is going to be the potential to cut a person’s head off, depending on where they stand. I mounted my bell a bit higher than standard, so it isn’t as big of an issue in my case.

I can say that the bell seems to need a strong WiFi signal to reliably connect. My door is on the opposite end of the house from the router. The Skybell worked after mounting, just somewhat sporadically. I expected that to happen, already knowing that the WiFi signal there was weak. So I installed a WiFi repeater, and now all is well.

I’ll update the thread once I have used the bell for a few days. But overall, my initial impression is significantly better than the reviews I had been reading. I think it’s about setting the proper expectation, and having good documentation for the initial install. For me, the install truly was anticlimactic.

For Skybell 2.0, I want a metal face, a fully enclosed design, and a more secure mounting method. The camera should be significantly improved, with better clarity, color, and wider viewing angles. All for the same retail price. But for now, as an early adopter, I am happy to have purchased it (so far). It’s a neat gadget, and fits perfectly with my lifestyle.

How is it running? How does the motion sensor work? How quick does the app respond?

Sorry for all of the questions.

One more - Can you do a screen shot of the app showing the view from the camera?

[quote=“rgtwng, post:17, topic:179152”]How is it running? How does the motion sensor work? How quick does the app respond?

Sorry for all of the questions.

One more - Can you do a screen shot of the app showing the view from the camera?[/quote]

Let’s see…

The motion sensor is currently calibrated to go of after spotting motion for about 10 seconds. I think that is a good idea, because if the duration was shorter, your phone would be going off every time you yourself walk in or out of your door. The motion sensor works fairly well, but it is possible for a false alarm due to snowfall. I had it happen last night, for example.

The notification pops up on my phone extremely quickly. I’d say within 2-3 seconds. And it doesn’t really seem to matter if I’m on local WiFi or LTE cellular. No problems yet with notifications. The app is very crude, but functional. It gets the job done, just not filled with options or a glamorous interface. That’s easy to fix with time though.

So here?s an update after a few days worth of use.

First of all, there have been absolutely NO problems with the Skybell at all. Both myself and my wife have been answering the door with it, and every time, it has worked without issue. Amazing, considering the challenges I keep reading about, and the fact that this is a startup company.

I am actually quite surprised about the WAF factor. I fully expected my wife to not be interested in the Skybell, and to never ?answer the bell? with the app. In reality, my wife has been answering the bell without issue. She even answered it while driving in her car yesterday, which I think is pretty cool, if maybe a bit unsafe.

There doesn?t seem to be any discernible difference in sound or video quality between in-home WiFi use versus LTE cellular use. I haven?t had any connection failures when attempting to answer a ?call?, and communication between myself and the caller has worked without issue.

I would prefer if the Skybell?s microphone was a bit more sensitive, and it would also be nice if the unit?s speaker volume could be adjusted higher, but both work reasonably as is.

Backlighting is an issue when the sun is behind the ?caller?. Skybell says they are working on the ability to adjust for that, so I consider it to be a temporary problem.

As I mentioned in my earlier posting, the unit DOES have a lot of areas which could be improved. It is NOT a perfect product by any means. But is extremely functional and USEFUL in its current iteration, which is a significant factor in deciding whether or not to buy a gadget.

All in all, I consider the Skybell to be a good product, at least for me. Obviously there must be some validity to the complaints I have read about, but in my case, so far so good. In fact, just this morning, I ordered a second Skybell from Amazon. Hopefully my experience will be just as straightforward and uneventful with this one as well.

My only advice: For anyone considering purchasing the Skybell, I highly recommend purchasing through Amazon. That way, you are entitled to Amazon?s very liberal return policy in case something does go wrong. Personally, I wouldn?t buy it any other way until the company?s track record is more proven.

I will try to post some pictures taken from the Skybell as soon as someone interesting comes to the door. :slight_smile:

Thanks for all the info. I really appreciate you posting some pics.

I think I am going to pull the trigger. I am interested in information regarding whether they will come out with a V2 with a better camera that offers a wider angle of view.