Service Led is off

Vera Controllers, Services & Devices General Vera Discussions
1

Hello,
Yesterday I noticed that I have no connection to Alexa, and I saw the service led is off.

Is there a problem with the servers in Europe?

Thanks,
Nir

2

Hello @nirgal,

Thank you for reaching out.

Yes, we are currently experiencing a temporary server outage, which may be affecting your Alexa connection and the status of your service LED. This issue is not region-specific and is impacting multiple areas, including Europe.

Our team is actively working to resolve the issue as soon as possible. For updates, please refer to this thread: Temporary Service Disruption: Vera Servers

We sincerely apologize for the inconvenience and appreciate your patience during this time.

3

Thanks for your update

4

Is there any update?
Expected date to fix this?

5

Hello @nirgal,

Could you please power cycle your Vera Plus (serial ending in 62)? We’ve moved your controller to a different server to help bring it back online.

6

One of my controllers is offline to your cloud today. Local access is fine, but it’s reporting offline via Login.

7

I too have this problem for about a day or two.

8

Dear Community,

We are pleased to inform you that the technical issue with one of our servers has been resolved. However, we are currently monitoring the controllers as the connection stabilizes, so you may experience some intermittent connectivity during this period.

We appreciate your patience and understanding as we work to ensure full stability. If you have any questions or encounter any issues, please don’t hesitate to reach out.

Thank you for your support and cooperation.

9

Thank you for fixing this. My system is working normally again and Google home voice commands are working again.

1 Like
10

I can also confirm that Alexa is working and also connecting from outside of my local network.

Thanks

1 Like
11

I have access to three vera hubs. Only one has had the issue resolved. Rebooting has not fixed the other two. Service LED is still out. No API access possible, no getvera login possible. Please advise. You’re closing the trouble ticket was premature.

12

Dear Community,

We’re pleased to inform you that the scheduled maintenance on our servers has been successfully completed, and all systems should now be functioning as expected.

If you are still experiencing connectivity issues or intermittent performance with your Vera controller, we recommend performing a power cycle to refresh the connection. Here’s how:

  1. Unplug your controller from its power source.
  2. Wait for 10–15 seconds.
  3. Plug it back in and allow the system to reboot fully.

This simple step often resolves connectivity issues.

If you continue to experience issues, please don’t hesitate to contact our Customer Care Team:
:telephone_receiver: Phone: (866) 966-2272
:e-mail: Email: support@ezlo.com

Thank you for your patience and understanding during this maintenance period. We’re here to help ensure you have the best experience possible.

Warm regards,
JonathanB
Ezlo Staff