schlage lock pin schedule not enabling pin

Other Devices & Integrations Door Locks & Sensors
#1

I installed the lock, get notifications fine. I set up a couple of PINs. They worked fine. I restricted one pin and it was disabled. When the time came to enable the pin, I saw a message sent to the lock that was successful, but the pin does not work.

Ive tried this twice with the same result. The last attempt,
I set the restriction for weekly, then Friday 5 to 7. The pin worked before setting the restriction and was disabled after the restriction. At 5, I saw a msg success indication on the lock which I assume was the msg to lock to enable the pin, but the pin does not work.

Any ideas?

#2

By the way, this was using Vera 3 interface.

#3

I called Support and they loaded new firmware and now I can schedule PINs. But the firmware version shows 1.5.622 so I’m not sure exactly what they did as I had already updated to latest through the vera3 interface.

#4

They likely pushed new firmware to the lock, but did you have to send the lock in or did they do it remotely somehow? I’m curious because I have lock with 5.7 on it and I’d like to get 5.8, but last I heard they had you send in the locks for the update.

#5

I called Schlage, they sent brand new locks out…and I kept the old ones. May want to try that route.

#6

I called Schlage, they sent brand new locks out…and I kept the old ones. May want to try that route.[/quote]

My current one has a bad keypad (does not work at all). They are sending me a new one, but I don’t know the firmware on it yet. I was hopeful there was a way to update them on site. Like you said though, they allowed me to keep the old one. Even though I can’t use the keypad, I am going to have it keyed like the others and then put it on a rarely used door to track it’s lock status.

#7

The lock already had 5.8 on it, according to the label. It’s build date was dec 12 2013

#8

I think people are getting confused here… I believe aussiedawg meant he called Vera support and they pushed new code. It’s not a Schlage issue, it was a Vera issue. Please correct me if I’m wrong.

#9

Gotcha…he said Schlage and I thought he was confused on what firmware (locks vs vera). I guess it was a type and you are right @TC1

#10

Sorry, I was not clear when I said I called Support. To be clear, I called Vera support and they said there was firmware to fix the scheduling problem. They did not specify if it was Vera or Schalge firmware they were updating, I assumed Vera 3. I had already updated my vera 3 to the latest and the lock documentation indicates it already had 5.8 so I don’t know what was done for sure. What I do know is that my PIN scheduling works great now.