Schlage Lock Green Cog but not able to Poll

Community Playground General Discussions
1

Argh! I am a software engineer, so I kind of get what’s going, and have followed the Schlage to Vera link intrructions, I believe quite explicitly.

I have the dongle in Vera. Have moved the computer and Vera next to the lock. Tried both the black/red button and Device/Z-wave options techniques for exclude and include, but can’t get the 2 to pair.

Schlage just turns Red when doing the Full Power / Include (after typing the code, waiting for the flashing to stop, hitting Schlage and 0). However, I do get the Green Cog. But get a Polling error icon…

I am able to “Exclude” and Schlage gives me the green light. But Include gives me the Schlage red light.

I read the dongle could be the issue. I did Advanced/download the firmware a couple of weeks ago and I recall having an older version but now when I go to Advanced downloads it says I have the latest, 1.0.616. I read that there is a Chip that could cause the issue in the dongle…

I have:
Version: 2.64 L:1
Role: Suc SIS: YES PRI: YES
Port: dev/usb/tts/0

Tech Support: Enabled
reference: ssh_22=10222

I did try the red/black button but had the following occur:

  1. powered on Vera, waited till it blinked twice puase. Meaning no internet.
  2. held black button, tapped red. Never got the slow blink. Always the twice blink pause.
  3. tried resetting it by clicking black twice. same result.
  4. tried resetting devices by holding red, clicking black once. But only did the 3 blinks just once, then when back to blinking twice pause.

Also tried to reset the schlage lock itself by removing both the AA and 9V batteries. Then tried to Exclude and then Include Full Power options.

What to do? Do they send me a new dongle?

2

Step by step instructions on how to remove and re-add the lock.

  • place Vera near the lock (under 10ft) and keep Vera connected to the internet and the black zwave dongle in it’s usb port !!!

  • open Vera’s dashboard

  • go to Setup->Advanced->Logs and enable verbose logging

  • locate your Schlage 6 digit programing code
    ( more infos about schlage lock pairing are on this manual page: http://wiki.micasaverde.com/index.php/Schlage_Lock )

  • go to Devices->Zwave Options and exclude your lock by:
    ( more infos about full power inclusion are on this manual page: http://wiki.micasaverde.com/index.php?title=Full_Power_Inclusion )
    +changing INCLUDE to EXCLUDE
    +low power to FULL POWER
    +and timeout from 30 to 120 seconds
    then press GO button and go to your lock and:
    +type the programing code, wait for the schlage led to blink ORANGE

    • press Schlage button then 0 key and confirm that the led blinks GREEN
      — if the lock led blinks RED then repeat the exclude procedure —

  • go to Devices and confirm that your lock doesn’t appear there anymore, if it’s there repeat the exclude procedure

  • go to the lock and reset it to factory defaults as it says on its user manual on page 4: http://part2.schlage.com/docs/lock_user_guide.pdf
    *Note: Restoring factory settings WILL NOT exclude the lock from the bridge.
    DO NOT reset your lock unless you are able to locate the original programming code. Customer service cannot retrieve a lost programming code.
    +1. For FE599, disconnect the batteries. For BE369, disconnect the 9V battery.
    +2. On the lock keypad, press and release the Schlage button.
    +3. Reconnect the battery and wait until the Schlage button is no longer lit.
    +4. Within ten (10) seconds, press and hold the Schlage button until it lights green and the lock beeps.

  • go to Devices->Zwave Options and include your lock by:
    +set to INCLUDE
    +low power to FULL POWER
    +and timeout from 30 to 120 seconds
    then press GO button and go to your lock and:
    +type the programing code, wait for the schlage led to blink ORANGE

    • press Schlage button then 0 key and confirm that the led blinks GREEN
      — if the lock led blinks RED then repeat the include procedure —
  • you can see the progress written in blue text at the top of the page, bellow “Z-Wave options” page title
  • wait for the lock to be added and the zwave network to be restarted then
  • go to Devices and observe the lock configuration progress by going with the mouse pointer over its BLUE COG WHEEL
    ( more infos about schlage lock pairing are on this manual page: http://wiki.micasaverde.com/index.php/Device_Control_Status )
  • during the lock configuration time you should not unplug Vera from the power cord or change / save other settings on it *
  • after the cog wheel turns green test your lock: send lock/unlock commands, then add an user code
  • if the cog wheel turns RED go to Advanced->Tech Support: enable it and submit a trouble report with your logs attached and tell us where the configuration stage failed