Schlage Deadbolt Stopped Working

Hi, I have a Schlage BE469NX paired to my Ezlo Secure, it has been working fine for months, but starting a couple of weeks ago, it stopped working and I noticed that it started creating by itself new devices called “Touchscreen Deadbolt” that dont work either but start showing up. Any help here?

Hello @augustov,

We have sent you an email to start a support ticked. Check it, please.

Thanks, will keep my eyes open, have not received it yet…

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Still have not received the email…

Hello @augustov

Check your a*******@hotm****.com email inbox, or spam/junk folder, please.