Retrieved invalid system database.

Community Playground General Discussions
1

When trying to connect to the web interface i get this error:

Data not loading?

  • Setup your network or
  • Upgrade your firmware or
  • Activate remote assistance

Checking internet connection …
Loading system database …
Loading timezones.json …
Loading local database …
Loading sysinfo …
Retrieved invalid system database.

Sysinfo loaded
Internet check status: ok
Cannot retrieve user data.

any ideas ?

2

It seems that your DCERouter it’s reloading or it’s not running in that moment that you’ve tried to load the web site. you should try again and if the error persist reboot Vera.
If you still have the problem press “Activate Remote Assistance” and sent the code to support