So I bought one of these in-home devices 8 days ago and provisioned it via Smart Meter of Texas as ‘an intelligent gateway’. After a successful provision, the Eagle showed it was communicating (100%) with my Smart Meter (4 solid lights) - however it doesn’t appear to be receiving any data on a poll. I’ve contacted Rainforest support and it’s an absolute joke - no help whatsoever and days of waiting between responses. When I reached out to Oncor HAN Support today, they wouldn’t even speak to me because this device is too new (or so they allege). They requested that I speak with Rainforest since they must assume that the Smart Meter cannot be at fault (after all they bill me monthly). So I’m in an infinite loop here.
I’m hoping that perhaps someone here has already been through this aggravation and can point me in the right direction - otherwise I’m boxing this up and sending it back to Amazon.
These things have a telnet or serial interface that you can connect to without involving Vera. It spits out information every few seconds about your current usage. Have you tried that?
Yes, that was the result of the JSON payload. Vera result was merely a method to confirm, a second opinion so to speak… And I’ve attached another image showing what Rainforest is receiving from the meter.
Ok, that makes sense. My Rainforest device is the Raven and it produces XML, so yours being in JSON confused me. I never had this kind of issue with mine; it paired first try and produced data immediately.
Same here, pairing was almost immediately (took 2 minutes to provision) and the units (meter and Eagle) conversed without issues… You know how this goes, it could be a faulty Eagle or my meter is not playing nicely - hard to tell which makes this frustrating.
It might help get you a little further, since others have done it with them in the past…
I have one of these devices, but I’m in PG&E’s coverage area (NorCal). For PG&E, they have a page specifically dedicated to supported HAN’s, and the only problem I had with it (a minor issue relating to uninitialized pricing values) was fixed by having Rainforest patch my Eagle to the latest Firmware. Their online system enabled the SmartMeter’s second ZigBee radio very quickly, and the pairing occurred shortly after that (with a few power cycles involved)
Your third screen shot shows that the Eagle is not talking with your smart meter.
It is not provisioned properly or there is a communication issue with the Zigbee link. This can be confirmed with the led on the Eagle, the LED on the far right should stay solid green if the Zigbee is communicating.
It might help get you a little further, since others have done it with them in the past…
I have one of these devices, but I’m in PG&E’s coverage area (NorCal). For PG&E, they have a page specifically dedicated to supported HAN’s, and the only problem I had with it (a minor issue relating to uninitialized pricing values) was fixed by having Rainforest patch my Eagle to the latest Firmware. Their online system enabled the SmartMeter’s second ZigBee radio very quickly, and the pairing occurred shortly after that (with a few power cycles involved)[/quote]
The confusion of image #3 may be that I blanked out certain data specific to my meter and the monitor. It’s paired with the 4th light solid - been like that for over a week. I assure you it’s provisioned.
[quote=“spudjr, post:7, topic:185906”]Your third screen shot shows that the Eagle is not talking with your smart meter.
It is not provisioned properly or there is a communication issue with the Zigbee link. This can be confirmed with the led on the Eagle, the LED on the far right should stay solid green if the Zigbee is communicating.[/quote]
I’d call them up again (and again), and nag them a bunch, since it’s clear that technique has worked for others in the past.
Other than that, the thread also talks about deregistering the device, and then reregistering it (an internal/automated process at their end may be broken).
For reference, my SmartMeter is a Landis+Gyr “FOCUS AXR-SD”
I’ve re-provisioned this thing like 3 times and the outcome is the same. I’m just frustrated because I can’t tell if it’s my meter or the device that’s the root cause. SO, I decided to call Smart Meter of Texas this morning and they were nice, took all my info and indicated they would open a ticket with Oncor. This is all I wanted, someone to look into this.
I’ll update as things hopefully progress and thanks to all for their input…
Well it looks as if Smart Meter of Texas came through. They opened a ticket with Oncor and I received notification on Friday that the issue should be corrected. Sure enough, I got home and numbers were flowing in. I contacted Rainforest and closed my original ticket with them. So lesson learned, avoid contacting Oncor directly if you can and get SMT to open the ticket on your behalf. They were really nice and resolved the problem quickly.
So all is well. Thanks again to all that assisted.
Was thinking about using this with Veralite UI7. What are your impressions? Do you need a zigbee hub to attach to Vera to get this to work or can you utilize it via other means?
