No longer able to access Vera 3 UI5 from outside network

[ChrisTheC]

Using: Vera 3, UI5, 1.5.622, Chrome, IE, Edge
Error Message: Could not select database status.

Hello Group,

For a few months, I’ve been unable to reach my Vera 3 receiving the above error message.
Realizing the mios/ezlo company can’t support these old systems forever . . . trying to determine if the problem is with the mios servers or my Vera / internal network.

Using: https://fwd3.mios.com/remote/1.5.622-en/?PK_AccessPoint=XXXXXXXX&token=XX
(initiated from the status.getvera.com portal)
OR
https://fwd3.mios.com/User/Pwd/sn/data_request?id=lr_ALTUI_Handler&command=home#
(ALTUI style)

Although familiar with using WinSCP / Putty to ssh into my vera, I don’t have enough expertise to troubleshoot further.

Could anyone advise?

Thank You,
ChrisTheC

Pics attached . . .

[cw-kid]

I see you commented on this recent thread, can you SSH in to the Vera and ping www.google.com does that reply? Is it a DNS issue as mentioned on this thread?

Http protocol's disabled on *.mios.com domains?

Since this morning all my automation stopped. Upon checking, it seems my vera3 is offline (not reachable via apps or webui), but via ssh I can login to the system. If I tail the /var/log.Init-LuaUPnP logfile, I get the following: ERROR: failed to get auth token from: vera-us-oem-authd11.mios.com, curl/http: 6/0, is backup: 1 ERROR: failed to get auth token from: vera-us-oem-authd12.mios.com, curl/http: 6/0, is backup: 0 Trying to open these in the browser fails also. Changing the URL to http…

[RichD73]

This was happening to me a year ago but it did get resolved for me. I am currently able to log in and control devices using a few different browsers.
https://fwd4.mios.com/remote/1.5.622-en/?PK_AccessPoint=xxxx&token=xxxx

I’m running the same firmware 1.5.622 but I guess I’m directed to a different server? (fwd4). I tried changing 4 to 3 and saw the message you got.

At this point I’m reluctant to change anything for fear of breaking it. You should probably file a ticket with support though I’m not sure how much time they are willing to put into these legacy systems.

Check this note from last year…

Vera 3 no web ui

Hello - tried to update the firmware and lost contact. Have reset the box and can ssh in but am unable to see the web ui. Have three green lights - any ideas what to do? The firmware upgrade tool is not working on my windows 10 machine to boot.

Good Luck…
Rich

[ChrisTheC]

cw-kid,

Pinged google.com from Putty. No issue there (results below)
I’ll re-read that thread, thanks for the research!

ChrisTheC

Using username “root”.

BusyBox v1.17.3 (2012-01-09 12:40:42 PST) built-in shell (ash)
Enter ‘help’ for a list of built-in commands.

---

| |.-----.-----.-----.| | | |.----.| |_
| - || _ | -| || | | || || |
|_____|| |||||___||| |____|
|| W I R E L E S S F R E E D O M

-------------- Backfire (10.03) -------------------

---

*** MiOS LTD. ( www.mios.com ) ***

---

*** WARNING : ***
*** Any changes made to the system without ***
*** guidance from MiOS support will VOID ***
*** your future Support requests ***

root@MiOS_XXXXXXXX:~# ping google.com
PING google.com (142.251.41.14): 56 data bytes
64 bytes from 142.251.41.14: seq=0 ttl=119 time=8.474 ms
64 bytes from 142.251.41.14: seq=1 ttl=119 time=8.108 ms
64 bytes from 142.251.41.14: seq=2 ttl=119 time=8.762 ms
64 bytes from 142.251.41.14: seq=3 ttl=119 time=8.238 ms
64 bytes from 142.251.41.14: seq=4 ttl=119 time=8.104 ms
64 bytes from 142.251.41.14: seq=5 ttl=119 time=7.900 ms
64 bytes from 142.251.41.14: seq=6 ttl=119 time=7.842 ms
64 bytes from 142.251.41.14: seq=7 ttl=119 time=8.579 ms
^C
— google.com ping statistics —
8 packets transmitted, 8 packets received, 0% packet loss
round-trip min/avg/max = 7.842/8.250/8.762 ms
root@MiOS_XXXXXXXX:~#

[ChrisTheC]

Thanks RichD73 for responding.

I read your thread and believe symptoms are similar to zedrally’s.
Was able to initiate a trouble ticket via the Vera and opened the remote access portal.

Hopefully they can advise on my old EOL system.

Best,
Chris

[RichD73]

Hi Chris,

Out of curiosity did you get your issue resolved?

Rich

[ChrisTheC]

Rich,
No, no resolution yet. Trouble ticket initiated but no response. I can’t tell if anyone from support has been inside my unit yet. But I test the remote access every morning . . .

Crossing my fingers that someone from the home company will take kindly to my situation. Not yet in a position to be able to upgrade to the current ezlo offerings.

Chris