Since 10 days I have big problems with my VeraPlus, following a power outage and a restart of the Box.
All my actuators, type light switch, type socket, shutter type and Fibaro switch module are no longer controllable from the Vera interface, nor by Http command.
On the other hand if I handle a light switch manually, I have the status back in the interface Vera.
The different sensors, temperature, humidity, brightness, door opening correctly return their state in the Vera interface.
If I look at the logs, I realize that the majority of Zwave Jobs are failed.
In January, following an incident of the same type, the technician (Custom care) installed me on my box the new firmware Zwave.
Despite several relaunch of the support service, I have no answer to my problem.
I am currently with a non functional home automation, and this is hardly acceptable.
What solution can I consider because because of the new firmware Zwave, I can not use backup according to the technician.
Hello there chrifabre,
I’m sorry to hear this. I will have the Customer Care team follow up on this and try finding a better solution…if possible.
Thank you to take into account my request
I hope for a quick and fruitful outcome
Christian FABRE
Merci de prendre en compte ma demande
J’espere une issue rapide et fructueuse
Christian FABRE
I?m having the same issue on my VeraPlus after the latest firmware was installed. Any fix?
A technician handed over the old Zwave firmware.
I was able to reinstall a backup of December 2017.
Now I have other problems: the VeraPlus reload every 10 minutes.
(see my new post)
Un technicien a remis l’ancien firmware Zwave.
J’ai pu r?installer une sauvegarde de decembre 2017.
Maintenant j’ai d’autres probl?mes : la VeraPlus reload toutes les 10 minutes.
(voir mon nouveau post)