last night 1/21/24 my Alexi started saying my automation server was not connected to the network. Is this being worked on? If so, is there an estimate of time to resolution?
Hello @chrlsrchrdsn,
We understand that some users are experiencing issues with their Vera controllers going offline. This may be related to intermittent connectivity due to our scheduled server maintenance, which began today at 10 AM EST.
The maintenance is part of our efforts to improve the performance and reliability of our services. During this period, some disruptions may occur, and we sincerely apologize for the inconvenience.
For updates, please visit our forum announcement: Vera Servers Scheduled Maintenance Notification - January 22, 2025 .
Hello @chrlsrchrdsn ,
We’re pleased to inform you that the scheduled maintenance on our servers has been successfully completed, and all systems should now be functioning as expected.
If you are still experiencing connectivity issues or intermittent performance with your Vera controller, we recommend performing a power cycle to refresh the connection. Here’s how:
- Unplug your controller from its power source.
- Wait for 10–15 seconds.
- Plug it back in and allow the system to reboot fully.
This simple step often resolves connectivity issues.
If you continue to experience issues, please don’t hesitate to contact our Customer Care Team:
Phone: (866) 966-2272
Email: support@ezlo.com
Thank you for your patience and understanding during this maintenance period. We’re here to help ensure you have the best experience possible.
Warm regards,
JonathanB
Ezlo Staff