Neo Coolcam powerplug device not responding (Vera Edge)

Other Devices & Integrations Lighting & Load Control
#1

I try to control an outside light with a Vera Edge and a Neo Coolcam power plug, just a simple scene switches the lamp on in the evening and off again in the morning.
During test and several days after it seemed to work fine.
But now I see more and more that the light is still on in the morning.
In the log I see that the connection with the powerplug was lost. It happens once or more during the night, and lasts typically 30 minutes to 2 hours. Then it reports “responding again”.

I replaced the Neo Coolcam plug already, but the behaviour is similar.
Was thinking of the one wall between the controller and the device, causing weak wireless connection, but then I would expect a somewhat different behaviour.

Any clues, what can I check ?

Background: I moved to another house, and try to reinstall the Vera Edge and devices there again. Of course, most of these devices (about 20) are still offline, but I have 3 Neo Coolcam plugs operational at this point.

#2

It’s definitely a weak mesh. Try to add more devices. In my experience, neo cool cam products are suffering of a weak transmission power.

#3

If the neo cool plug has weak power, I understand that it’s feedback to the controller is poor.
But it has apparently also poor receiving, as the commands sent by the Vera Edge are not arriving, not even after 5 retries.
Am I thinking correctly ?

And about improving the mesh: could it be that “the system” still remembers the old mesh layout of my former house ? Or is it self learning and adapting ?
Could it be necessary to exclude all (20 !) devices first, and include them again, once installed on a certain place ?

Would be useful if I could check for signalstrength, similar to WiFi networks…

#4

Yes to all you said. If you power them update again the mesh should set after some time, but leaving them off will definitely impact the stability, as you’ve seen.

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#5

So what I did:
I deleted several devices from Vera Edge, as I am not sure whether I will use them later.
I placed one extra (dummy) Neo Coolcam powerplug, about half way the controller and the powerplug in use.
Sofar, works fine !

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