mios.com - support not replying

Community Playground General Discussions
#1

I am frustrated that support is not responding to me. I sent an email in Feb asking about the mios.com product. I was told to wait until the last week of Feb. I did, and support is no longer replying to me.

Does anyone know what is going on with the mios.com project?

#2

My understanding that MIOS is a rebranding of the Vera software. They have said that it doesn’t stand for anything. It looks like MCV is planning on licensing their software to other hardware makers. I think they were planning on UI3 being a huge success, but since its luke-warm (at best) reception they are reevaluating their schedule. It’s a shame, but MCV seems to have a constant problem over-promising and under-delivering. If they managed exceptions better, I think people would be much less frustrated with them as a company.

#3

Thanks for the information, I got the impression that they will soon be offering a software version of the micasaverde software to the end user. If so, I would be OK with waiting if I knew how long it would take.

Its a shame that there aren’t many other options in the zwave world.

#4

See this post: http://forum.micasaverde.com/index.php?topic=3132.msg13469#msg13469

#5

Is there even a support form on mios.com? All I see is a newsletter signup… where are you asking for support?

#6

Mios is MCV so I asked the support email for MCV

#7

Hi all,

For the moment, MIOS is not released. We stumbled into some difficulties and is on hold. The moment we will make the official announcement that MIOS is released, it will receive the proper support for it. And AFAIK, not 100% sure, MIOS is for dealers, has the possibility to be re-branded and so on. See this post for more information: http://forum.micasaverde.com/index.php?topic=3132.msg13469#msg13469

#8

Can you verify if it will support all of the same devices that MCV will? I assume this will be software based?