I have replaced my VeraLite with a Vera3 because lightning hit very near my house and the surge went through the cat 5 cables.
I cannot get my intermatic or GE light switches and dimmers to pair. I have found NO documents that say how to make a device forget it had been paired. Everything I have found tells how to unpair if you have a controller but my old controller is dead. How do you get the switches to re-pair to a new Vera3?
I got some plugin devices to pair but that is all. Does anybody have experience on this issue?
You can use any controller to UNPAIR.
When you set ANY controller (Like your new Vera3) into an UNPAIR mode … when you tell the Z-Wave device to pair (device specific) then it’s sees that the closest controller is in unpair mode and disassociates itself with the previous home network.
Then you can turn around and pair it with new Vera 3.
Do the MCV Servers have a Backup of your original VeraLite? This would be listed against your account on cp.mios.com if there is one.
This backup can be “restored” to another device, esp when the original is torched. In this specific case, because the original is dead, you’ll want to check the restore checkbox (on the target Vera3) to “restore” the ZWave dongle backup as well… which will make the new Vera3 “pickup” the ZWave houseId and node list of the original box, in addition to the other items in the backup (like Scene & Plugin defs etc)
… just don’t try to run both the VeraLite and Vera3 simultaneously 
And if you’re at all uncomfortable with this, call the Support folks and they’ll walk you through it.
Thank you both for the replies.
I did send a request for support regarding the backup from the old dead controller and never got any response back. I do not know how to retrieve the backup because I cannot get that particular page to provide the link since it cannot connect to the controller. To see what I see, turn your controller off and then log into cp.mios.com.
When I log into cp.mios.com, I only get 2 links, one for each dashboard. If I go to the Veralite link, there is no method for restoring to the Vera3. If I go to the Vera3 dashboard, I cannot see any backups from the Veralite to restore to the Vera3
If this is a real procedure, it is a really well hidden one.
A screen grab of the cp.mios.com front end is attached if that helps.
Well, when backups were enabled, they used to show up there.
I don’t recall where specifically as it’s been months since I used cp.mios.com (I disabled it due to concerns over how overall security was being managed), but there was a link with a “set/list” of links to the Backups.
Hopefully they didn’t tie this UI to having to login to a working Vera unit, that would be ironic.
Backups used to be maintained for 7 days, whereupon they’d expire and be deleted. Best to call support and get them to find them, since you’ll be running up against that timeline limit (again, assuming backups were enabled)
Well I have scoured every wiki, every page of every forum and all the docs. I have requested 5 times in 3 different locations in MicasaVerde web pages for support and I have not received one answer in a week.
I am now convinced that the backups on the server are only used on a live controller to restore it to an earlier configuration. They were never meant to be used for disaster recovery. The only thing that might have been able to get me half way to a recovery would have been a local backup. I think that would have helped me retrieve my complicated scenes and scripts. But even with a local backup being restored, the individual devices were not going to pair to the new controller just because I restored the backup from the old controller.
I think I am totally screwed on this little disaster. Live and learn.
I will proceed to get the devices to pair with the new controller and get my system back to being functional. It will take a couple of months but I can tell you now, I have no use for server based backups and will only depend on my own from now on. Live and learn.
I hope readers take note that disaster recovery is on you, not the vendor. They provided backups for convenience, not for disasters. You cannot blame them if you did not cover your own hard work with backups that are local.
An important lesson has been learned the hard way. Don’t let it happen to you.
They’re definitely used to “move” from one Box to another. I’ve done this several times now, and it’s how I’ve retained/grown my configuration over 4+ yrs never having to “pair” a device again as I’ve migrated from box-to-box.
Not sure why the backup links aren’t available though.
I think that would have helped me retrieve my complicated scenes and scripts. But even with a local backup being restored, the individual devices were not going to pair to the new controller just because I restored the backup from the old controller.The backups contain both the Scenes/Devices as well as an entire copy of the ZWave Network information. Typically, on a restore, only the former part comes over. There's a restore checkbox to restore the "ZWave" information also, and this is then cloned into the ZWave controller chip onboard Vera.
Most times you don’t need to do that, but in the machine-failure/migration cases that’s exactly what you do.
Well I hate to be the one let you know about new surprise “improvement” but it does not work that way any more. No connection, no backups to restore.
Yup, I was looking at that last night. They still do the automated backups via scripts on Vera, but the UI to restore is coupled with a running Vera unit.
Pure genius … 8)
I’m sure one of the folks here who’s still using the cp.mios.com service will be able to work out the URL that needs to be [manually] invoked to pull up the list of Backups. This is still run from the .mios.com servers, probably sta.mios.com as that’s where the Backups are sent to, but it’s just “wrapped” in Javascript from the client… since that “wrapper” is failing, the server-side URL to give the list of backups is not being invoked.
For me it’s not a problem, since I initiate manual backups periodically anyhow, but that’s not going to be the behavior for the majority… who are just going to have to call/contact support to get the recovery image(s)… and get them to respond of course.
EDIT: It’s done via Javascript in cpanel_data.js, fn get_server_backups(), using a combination of calls against sta?.mios.com and storage?.mios.com (REST backup metadata and actual backup file).
Call! Somebody has a phone number? I have been looking for a phone number. I have not tried searching the forum for it but I will try that now. If I do not find one that works I will post again.
Again thanks.
I did find a phone number on the micasaverde site under the “About Us” link.
If and when I get a solution I will post it in detail with a lot of search key words.
http://support.mios.com/ has a phone number. They’re not open on weekends, but at least you have a starting point, and a few options under the “Contact Us” section.
BTW, this is the screen I was referring to:
http://support.mios.com/customer/portal/articles/716782--g1-backups-and-logs
PITA you can’t get to it.