Kwikset Smartcode 916 Locks

Other Devices & Integrations Door Locks & Sensors
1

Hi guys, I have an issue with Kwikset Z-wave locks. I have Ezlo hub, locks added. I can control them from the app and they update status in the app. However, when I manually lock or unlock the lock, status will not update in the app.

Is there special setting I am not aware of that needs to be set before I get updated status after manual operation? I am coming from different Z-wave gateway and I did not have to do anything to get status updated where it was lock/unlock manually vs app or third party automation software.

Thanks for your input. Charles

2

Hello Charles,

Your Ezlo Plus is not running the latest firmware. May we proceed with updating it?

3

Hi JonathanB, I thought the Ezlo Plus should update automatically after reboot/powercycle? I am new to Ezlo and I have two Ezlo Plus hubs. I have noticed there are on different firmware versions.

You can sure update it, but I would like to understand:

  1. how you are able or enable the update
  2. Why one Ezlo Plus would update automatically and the other one would not…
  3. Is that why I can’t see updates when manually operating locks?

Thank you. Charles

4

Hello Charles,

This serial number was not previously flagged for an update, but it is now. Please power cycle your Ezlo Plus to initiate the firmware update. The LED will begin blinking purple and then the device will restart.

While I can’t guarantee this will resolve your issue, it’s the first step in the troubleshooting process.

5

Will do.
I’ll update the post after that.

1 Like
6

Hi JonathanB, I have rebooted the Ezlo Plus in question and I am on firmware v. 2.0.59.2759.8
I tried to power cycle the other Ezlo hub to see if it would update to same firmware version and it is still on 2.0.50.2444.3. Do you have to manually enable firmware update for each unit on your end every time?

That said, the issue with manual operation and status not updating in the app remains for me after the update.

7

It also happens to me every now and then that the firmware is not updated and I wonder why that is and how it can be improved.
Perhaps it would be good to add a button to search for updates. It would also be best to add a checkbox to indicate whether it can be a beta version.

8

Hi JonathanB, any response to updates? Are we in mercy of. you guys manually approving updates or is there a way to force updates on our end?

9

Hello @Charles_cz

I apologize for the delay.

We have flagged your other controller for an update to the latest version. Please reboot the controller and wait for the purple light to indicate that the update is in progress.

Thank you for your patience.

10

Hi JonathanB, thanks for that. I just rebooted the controller but it did not really answer my question.

Do we have to always come here for each update? Is there a way to get controller updated to latest firmware without your intervention?

That said both controllers are on the same firmware version.